Help Desk Agent (Remote Dfw)

As a Help Desk Agent, you'll be the guiding light for customers facing technical hurdles, offering problem-solving expertise over the phone.

This is a remote role. However the first month is onsite at the training center in Carrollton.

Remote - but you need to live in the DFW are 

Why Consider This Role:

• Master Technical Solutions: Utilize your technical skills to provide top-tier support and resolve issues for end-users.
• Solve the Puzzle: Dive into complex problems, unraveling and swiftly resolving issues.
• Prompt Assistance: Be the front line, addressing inquiries via phone, email, and in-person requests.
• Precision in Action: Execute tasks meticulously, following established protocols.
• Efficient Solutions: Utilize problem management databases and Help Desk systems for streamlined support.
• Team-Centric Environment: Thrive in a collaborative setting under immediate supervision.

Your Qualifications:

• High school diploma or GED; an Associate degree is a plus.
• 1-3 years' experience in technical Help Desk roles.
• Passion for technical support and a solid grasp of industry concepts.
• Patience, character, and a sense of humor are key.

Skills and Competencies:

• Stellar communication and interpersonal skills.
• A knack for top-notch customer service.
• Translate complex knowledge into clear directions.
• A logical, problem-solving mindset.
• Mechanical savvy to understand our tech landscape.

What You'll Gain:

• Competitive pay starting at $18 per hour.
• Compensation tailored to your experience, training, and qualifications.

This is a contract-to-hire opportunity that could be the perfect fit for your tech-driven journey.