Address
Form of workJob Description
- General
- Independence
- Demonstrates autonomy with normal / expected day to day activities and duties
- Communication skills
- Clearly and effectively conveys information to clients
- Concerted effort to create and maintain documentation
- Collaborates with colleagues with ease to obtain best possible outcome for both the client and iTEAM
- Adaptability
- Ability to overcome environmental changes or knowledge gaps (within context of tier)
- Personal Growth
- Embraces regular growth and development
- Seeks opportunities in the company and/or with peers to learn new skills
- Troubleshooting - Within context of tier
- Demonstrates critical thinking skills, analyzing the available information to make accurate and informed decisions
- Ability to formulate a plan of action to solve an issue (within context of tier)
- Independence
- Networking
- Network troubleshooting
- Ability to diagnose network related issues (Ping, connectivity checks)
- VoIP
- Network troubleshooting
- Handset troubleshooting and install
- Softphone troubleshooting and install
- Computing
- Windows Workstation
- Application support
- Printer support
- AV/AM Installation
- Windows Server
- Active Directory
- Password reset
- Group Management (User additions and removals)
- Active Directory
- Cloud Systems
- Azure Active Directory
- Windows Server
- Password reset
- Group Management (User additions and removals)
- Security
- General
- Identification of user best practices in the work place
- Email Security
- Email / domain whitelist & blacklist management
- Phishing and malicious email identification
- General
Netsurit offers managed IT services and consulting for a wide range of clients globally. While the best award we can receive is the loyalty of our clients and staff, Netsurit has been consistently recognized as a leader in the managed IT services industry. Netsurit have been ranked annually in the MSP 501 survey since 2009, we are also one of the leading Dell partners and a Microsoft Gold Partner.
