Front Desk Agent

BEGIN YOUR ROSEWOOD JOURNEY

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Hotels and Resorts is looking for a Front Desk Agent. The Front Desk Agent is responsible for greeting and check-in/check-out hotel guests courteously and efficiently, process all payments according to established hotel requirements, make recommendations, advise and sell rooms and related services, provide information to any guest or visitor inquiry and bid farewell to guests. .

Key Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Respond in courteous, professional and rapid manner in order to resolve all guest and associate concerns.
• Models the company’s culture, vision, mission and core values at all times.
• All other duties as required.
• Comply with quality assurance expectations and standards as directed by management (Forbes and LQA).
• Maintain confidentiality of guest information and pertinent hotel data.

ABOUT THE INN OF THE ANASAZI, A ROSEWOOD HOTEL

Located in the heart of Santa Fe, Rosewood Inn of the Anasazi fuses Southwestern style with five-star elegance and service. Lauded as the best hotel in Santa Fe by leading travel organizations and magazines, the boutique property offers travelers unparalleled access to the city's artistic, cultural and culinary treasures.

ABOUT ROSEWOOD HOTEL GROUP

Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.

The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.

Competitive Benefits

• Medical, dental, vision and retirement benefits
• Paid holidays
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

Follow us on LinkedIn

https://www.linkedin.com/company/rosewood-hotels-&-resorts/

Instagram: @RosewoodHotels

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)
• Front desk: 1 year (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person