Heap Outreach Worker

ABOUT COMMUNITY ACTION PARTNERSHIP OF SAN BERNARDINO COUNTY

Community Action Partnership of San Bernardino County (CAPSBC) is a non-profit public benefit corporation and is one of the 1,100 Community Action Agencies nationwide dedicated to assisting low-income individuals and families become stable and self-sufficient. As the designated Community Action Agency for San Bernardino County, the largest county in the continental United States, CAPSBC is charged with serving over 800,000 low-income families and individuals, elderly and homeless residents of San Bernardino County each year. CAPSBC delivers services to 78 San Bernardino County cities and communities.

Mission: Community Action Partnership of San Bernardino County works with our communities by supporting, advocating for and empowering residents to achieve self-reliance and economic stability.

Vision: Community Action Partnership of San Bernardino County is the premier social services agency that eliminates the effects of poverty.

Energy, Education & Environmental Services Mission: Helping to provide a better quality of life for low-income residents while conserving natural energy.

POSITION SUMMARY

Under the direction of the Outreach HEAP Supervisor, the Outreach Worker performs intake and eligibility screening duties to assist eligible clients with utility assistance (gas and electric), wood, propane, and oil assistance. Work requires a high degree of confidentiality, independent action, and organizational skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Completes intake documents and evaluates client’s eligibility to receive program services consistent with established guidelines.
2. Prepares and maintains client related forms, files, records, and correspondence in an accurate and timely manner.
3. Handles client problems and concerns of a diverse nature.
4. Travels to assigned locations throughout San Bernardino County to assist clients outside the local area.
5. Performs mathematical computations of average difficulty and clerical work to include data input, typing, and filing duties.
6. Conducts public presentations to promote interest in available Energy Conservation Program services.
7. Coordinates and participates in energy education workshops.

1. Attends training, seminars, and conferences as required.
2. Prepares reports and correspondence as assigned.
3. Provides vacation and back up support as needed.
4. Performs other related duties and works overtime as required.

KNOWLEDGE OF

1. Outreach techniques.
2. Effective customer service techniques.
3. Principles of time management.
4. Effective communication and public relations techniques.
5. Information and referral techniques.
6. Standard office procedures and standard office equipment.

ABILITY TO

Type 40 words per minute; maintain strict confidentiality; operate a 10-key calculator by touch; understand and follow oral and written direction; work in a fast paced environment with short deadlines; perform mathematical computations of average difficulty; interpret and apply the policies and procedures of the program; read, write, and speak English at a level appropriate for the position; effectively communicate and interact with personnel at all organizational levels; operate Agency/personal vehicle for official business purposes in a safe manner; stay overnight on out-of-town assignments and work on weekends and overtime when requested in advanced; understand, model and articulate CAPSBC’s commitment to diversity, excellence and professionalism in all facets of the work; proficiently operate standard office equipment, including computer hardware and software applications. (i.e., Microsoft Office, Word, Excel, Windows, PowerPoint and Access).

MINIMUM EDUCATION AND EXPERIENCE

1. Applicant must have education equivalent to graduation from high school.
2. Six (6) months of paid work experience which included verifiable public contact, and “hands on” personal computer

experience.

DESIRABLE QUALIFICATIONS

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Position requires intermittent sitting, standing, walking, twisting, and bending. Simple grasping and hand manipulation, as well as, reaching above and below shoulder level. Must be able to lift boxes weighing up to 25 pounds. Requires working indoors in temperature-controlled environment with some exposure to copies and printer chemicals and/or fumes.

BENEFITS

1. Medical –Subject to required employee monthly contribution.
2. Dental- 100% employer paid for employees.
3. Vision and contact lens benefit every two (2) years subject to required employee co-pays and plan option.
4. Employer paid Group Life insurance coverage benefit of two (2) times the annual salary up to $200,000 plus AD & D coverage.
5. Voluntary supplemental life insurance coverage.
6. Fourteen (14) Paid Holidays.
7. Vacation benefits do not accrue during the first six (6) months of employment. An employee must successfully complete their six-month evaluative periodand then vacation benefits will start accruing and are available for use. Vacation benefits are accrued on a bi-weekly basis as follows:

• 1-5 years (3.08 hours per pay period = 10 days)
• 6-14 years (4.62 hours per pay period = 15 days)
• 15-over (6.15 hours per pay period = 20 days)

1. Sick leave is earned at a rate of 3.69 hours per pay period for full-time employees.
2. 403b retirement program which CAPSBC contributes 6% of employee’s gross salary once the employee meets the program requirements and employees may voluntarily contribute up to the specified Internal Revenue Service Requirements.
3. Social Security paid by employee is matched by CAPSBC, as well as Medicare.
4. Merit advancements.

LICENSE AND PERSONAL VEHICLE

Must possess and maintain a valid California Driver License, be insurable and have/maintain a good driving record throughout the course of employment. In addition, applicant must have access to a dependable vehicle and maintain state mandated personal automobile insurance coverage throughout the course of employment. Employees receive reimbursement per mile for use of his/her personal vehicle for business purposes (excluding driving from home and to work) based on the approved IRS mileage rate.

SPECIAL REQUIREMENTS

Applicants considered for an interview must submit a Department of Motor Vehicle (DMV) Driving Report (dated within previous 90 calendar days) upon request from the CAPSBC Operations/Human Resources Division. An unacceptable DMV Driving Report will result in no further consideration for the position applied for.

SELECTION PROCESS

Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview. After the hiring interviews have been completed, a background check (including verification of criminal records, education, employment and social security) will be conducted on the candidate (s) being considered for employment. Once the background checks (s) have been completed and reviewed, a conditional offer of employment will be made to the recommended applicant for hire. The conditional offer is contingent on the applicant passing a pre-employment physical examination only to include urine drug testing and TB screening. An offer of conditional employment will be withdrawn upon failure to pass the physical examination. The recommended applicant shall submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). The recommended applicant is encouraged to participate in the agency’s payroll direct deposit program. In those instances where the recommended applicant cannot participate in the direct deposit program, the recommended applicant will have the opportunity to participate in a pay card program.

APPLICATION

Submit a completed CAPSBC Application form to the Operations/Human Resources Division, 696 S. Tippecanoe Avenue, San Bernardino, CA 92408-2607. Applications must be typed and not handwritten. Handwritten applications will not be accepted for employment opportunities. Applicants can go to the CAPSBC website to complete an application online, print it and submit the completed application to the Operations/Human Resources Division. If you change your address or phone number after filing an application, please notify CAPSBC Operations/Human Resources Division immediately. Resumes will not be accepted as a substitute for completion of the work history portion of the application. The information you provide will be used to verify and evaluate your qualifications. Failure to fully complete the .application and/or provide information on it that clearly demonstrates possession of the position requirements will result in no further consideration.

CAPSBC is an EQUAL OPPORTUNITY / ADA COMPLIANT EMPLOYER. For further information regarding this position, contact the Operations/Human Resources Division at (909) 723-1532.