Outreach And Engagement Worker

El Hogar Community Services is currently seeking an Outreach and Engagement Worker to address the needs of our community mental health programs, including CORE-Mariposa (Natomas) and CORE-Marigold (Citrus Heights Area). These programs provide mental health and related resources to adults aged 18 and older. For more detailed information about each program, please visit our website at www.elhogarinc.org. Each program is strategically located in various areas throughout Sacramento County.

Summary: This community-based position involves providing direct, face-to-face services to individuals experiencing homelessness in various locations across Sacramento. The Outreach and Engagement Worker is responsible for delivering mental health, substance abuse, and supportive services, aligning with the Psychosocial Rehabilitation & Strengths Model, tailored to an adult population facing homelessness and mental health challenges. The role encompasses recovery and strengths-based community outreach, case management, housing navigation, social rehabilitation, skills building, benefits and resource support, group facilitation, and crisis intervention.

Essential Duties and Responsibilities:

• Provide Outreach and Engagement Services:
• Engage individuals experiencing homelessness within the designated outreach service area.
• Educate, inform, and connect individuals to Mental Health services and community resources addressing immediate needs like food banks, clothing closets, 211, and shelters.
• Respond to community outreach requests directed to CORE sites regarding individuals experiencing homelessness.
• Client Care Coordination:
• Coordinate care and collaborate with all parties involved with the client and natural supports.
• Work with faith-based, fraternal, cultural, etc.-based Community-Based Organizations (CBOs) to benefit individuals who may be homeless within outreach zones.
• Collaborate and potentially co-deploy with local government agencies for seamless warm hand-offs.
• Short-Term Assistance and Eligibility Screening:
• Provide short-term assistance to support housing readiness.
• Screen individuals face-to-face for eligibility and enrollment into the program.
• Advocacy and Liaison:
• Advocate on behalf of clients to ensure fair and just treatment in securing benefits and housing.
• Collaborate with law enforcement agencies to address potential community needs.
• Documentation and Reporting:
• Track all outreach activities and submit reports to the Program Director monthly.
• Prioritize and adjust to client and clinic needs to create quality services.
• Educational Outreach and Support:
• Distribute educational materials, donated items, and outreach kits/supplies to homeless individuals.
• Contact and inform individuals in various community settings about community programs in Sacramento County, including CORE services.
• Provide community stakeholders with educational information on behavioral health and social service programs.
• Transportation and Support at Community Wellness Center:
• Provide transportation for clients to attend mental health/medical/benefit appointments.
• Support clients/guests in the Community Wellness Center, conducting HMIS assessments and service data entry for those experiencing homelessness, chronically homeless, or at risk of homelessness.
• Participation and Training:
• Participate in supervision, staff meetings, consultations, travel, crisis/emergency coverage, weekend coverage, and agency-wide meetings and training, as required by the supervisor.
• Charting and Documentation:
• Maintain all charting records and documentation in accordance with El Hogar and Sacramento County regulatory policies and procedures.
• Produce the required number of regulatory units of service per month (70% of staff’s time must be providing face-to-face or other eligible community-based support with/for the client).

Supervisory Responsibilities: This position does not involve any supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Minimum qualifications can be met in the following ways:

• High School Diploma or GED (required) AND
• Four (4) years of experience in a Mental Health or Drug and Alcohol Rehabilitation related field providing services to individuals experiencing mental health challenges and/or homelessness. OR
• Two (2) years direct care experience in a Mental Health or Drug and Alcohol Rehabilitation related field providing services to homeless individuals; AND two (2) years of education/training in a related subject area. OR
• Bachelor’s degree in a related field.

Computer Skills: To perform this job successfully, an individual must have experience with Contact Management systems and the ability to adapt quickly to Sacramento County’s billing software and EMR system. Candidates must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook, with a minimum typing speed of 30 wpm.

Certificates, Licenses, Registrations: Current, valid California Driver's License and driving record acceptable to El Hogar and the Agency’s auto insurance carrier. Current proof of personal auto insurance.

El Hogar offers a comprehensive range of employee benefits, with considerations for both full-time and part-time employees. Benefits are pro-rated for those working less than 40 hours but more than 20 hours per week. The benefits include:

• Paid Time Off:
• 13 paid holidays
• 15 paid vacation days
• 2 floating holidays
• 12 paid sick days annually
• Insurance Coverage:
• The company covers both long-term and short-term disability insurance.
• $10,000 of basic life insurance is provided.
• Financial Contributions:
• El Hogar makes a substantial contribution of $323.08 towards the benefit package of eligible employees. This contribution can be utilized for health, dental, vision, voluntary life insurance, or directed towards the employee's 401K retirement plan.

These benefits are designed to support the well-being and financial security of our valued employees.

Job Type: Full-time

Pay: $24.00 - $28.80 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

License/Certification:

• Driver's License (Required)

Work Location: In person