Bilingual Outreach Worker(Korean, Mandarin, Or Japanese)

Bilingual Outreach Worker(Korean, Mandarin, Cantonese, or Japanese)

Program Summary

Arise: Asian Wellness Project, an Underserved Ethnic Language Population (UELP) program provides services to the East Asian population in South Alameda County. Our goal is to promote emotional and mental well-being through education, consultation, and outreach to historically underserved ethnic and language populations.

Overall Summary:

The Community Health Worker (CHW) I at Bay Area Community Health will primarily work at serving and assisting our patients while located at different sites throughout the organization and community events. The Community Health Worker (CHW) will work at different capacities based on their assigned area of training and specialty. The CHW will be a trusted member of the community, and actively participate as a liaison between primary care, specialties and resources available to BACH patients. Activities may include, but are not limited to, outreach, engagement, care coordination, case management, patient education, health coaching, linkage of the patient with resources at BACH and in the community such as food, housing, financial and transportation assistance and also linking the patient to care within the clinic.

Essential Responsibilities:

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Under the general direction of the supervisor/manager, the Community Health Worker performs a variety of services. Duties include:

• Completion of CHW Certification after 2,000 hours of work
• Book appointments in Electronic Health Record, according to providers’ scope of practice.
• Use Microsoft Office to communicate and report information
• Perform patient screening surveys; score questionnaires and alert care team
• Document encounters in electronic health records
• Participate in health fairs, community and outreach events to promote BACH services
• Maintain logs as directed by supervisors
• Participate in health fairs, tabling, collect information
• Follow-up on no-show appointments
• Schedule in person interpreters, and transportation, via patient health plans as applicable
• Be highly dependable and independent-
• Conduct outreach and enrollment services in available public benefit programs
• Connect patients to internal resources and/or services to meet their needs
• Serve as a liaison between the community and health and social services.
• Interface well with clinic staff, community and care teams.
• Meet departmental review and documentation standards for work assignment
• Adhere to the policy and procedures of assigned clinic(s)
• Build and maintain appropriate relationships on behalf of BACH
• Support a positive work environment and foster teamwork
• Support a positive image of BACH inside and outside the organization.
• Work flexible hours, which includes some evenings and weekends
• Work at any of BACH location, including clinics, mobiles, schools, homeless encampments, warming centers and patients’ homes, or patient appointments as assigned

Secondary Responsibilities

• Attends workshops, training, and meetings as needed, and as requested.
• Performs other duties as assigned by supervisor.

Qualifications:

Required Education, Experience, and Training

• High School Diploma or equivalent
• Two (2) years of experience in a community-based health care service capacity preferred
• Bilingual preferred

Critical Success Factors In this Role Inlcude:

• Community Health Practice – Identifying and engaging patients, community partners and stakeholders.
• Communication – Adequate communication and customer relations’ skills; ability to distribute and disseminate information to others
• Diversity and inclusion – Unbiased approach to identifying disparities within the community
• Professional responsibility and practice – Incorporating ethical standards of practice into all interactions with individuals, organizations, and communities
• Adaptability
• Proficiency in computer operations, navigational skills and comfortable with Internet-based applications.
• Sound decision-making skills - including problem solving, critical thinking, and good judgment for clinical and non-clinical issues.
• Phone Etiquette
• Outlook and Email etiquette
• Individual Support and Advocacy

• CHW Certification - Recertification and/or retraining process, as required
• CPR

Work Conditions

• Travel to other sites and/or locations required
• Work outside in varying temperatures may be required
• Prolonged periods of standing or sitting.
• Work flexible hours, which includes some evenings and weekends

Physical Requirements

This position requires:

• Sitting, walking, and standing associated with office environment
• Regular bending, stretching and lifting
• Manual dexterity used to include, but not limited to, standard office equipment, and computer keyboard.
• Traveling to work sites may include exposure to outside elements
• Presenting information in front of a group or individual
• Reading and writing in order to review records for accuracy

Supervisory Responsibilities:

None