Healthcare Sr Customer Service Manager

Crothall Laundry Services is a leader in hospital and hospitality laundry processing services around the country. Our focus is on service, quality and safety which  enable our clients to provide essential services to their patients and guests. The Company operates across 20+ states and is a portfolio company of H.I.G. Capital, based in Miami, FL. 

Job Summary:
 

Working as a Laundry Strategic Account Manager, you are responsible for being a resource, educator, trainer, and problem solver between each client/customer and Crothall's management team to ensure that all aspects of the linen program are consistently achieved.

Key Responsibilities:

•        Provides excellent Customer Service and maintains relationships at multiple levels within assigned accounts and territory ensuring quality service, product utilization and best practice linen strategies.  
•        Builds Strong customer relationships to ensure client satisfaction, quality and product utilization meet expectations.
•        Identify opportunities within existing customer facilities to increase account penetration. 
•        Responsible for inventory management, linen par levels, and implementing Crothall's Linen Cost Management systems and procedures.
•        Sets up and coordinates Linen Committee
•        Performs and manages internal distribution analysis; LOIS utilization (Linen Opportunity & Impact Study)
•        Conducts par level analysis and adjusts as necessary.
•        Performs product line evaluations utilizing linen specification expertise.
•        Responsible for linen security opportunities and physical inventory coordination
•        Implements laundry specific Quality Assurance (QA) program between the laundry provider and customer in coordination with HCAHPS scores at hospitals.
•       Coordinates with Infection Control Practitioners from each hospital system to ensure that Crothall's laundry is following the accounts Hospital's Infection Control Plan and surpasses any applicable State regulations.
•        May manage, direct or assist others as assigned. 

Requirements

• Proven ability to manage multiple tasks and deadlines.
• Effective organization, planning, problem solving and analytical skills.
• Strong communication and presentation skills. 
• Must be able to work independently in a fast-paced environment.
• Travel at the local level required, occasional overnight.
• Healthcare Laundry Accreditation Council knowledge and training preferred.
• College degree or equivalent relevant experience required.
• Proven experience with building relations, with consultative approach to maintaining and growing business

Crothall Laundry Services is an equal opportunity employer.  At CLS, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.   Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: CLS will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)   Associates at Crothall Laundry Services will be compensated commensurate with experience, which includes an attractive base salary and benefits. Medical Dental Vision Life Insurance/AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Flexible Spending Accounts (FSAs)