Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of teammates who are spirited, driven, and diverse?
If so, you belong at Aloha. We are a recognized leader in healthcare, looking for people like you to help deliver world-class care and help our clients’ hospitals perform at the highest levels.
- Attract and retain impressive people providing exceptional service to all Tufts
- Understand “Client’s Definition of Success,” deliver it and present it in very impressive manner at every opportunity.
- Proactively work to anticipate and deliver clients expectations
- Work with the client to ensure ongoing hospital compliance of policies
- Meet with clients regularly to demonstrate VPNE’s impressive partnership
- Maintain client service plans and execute tasks ahead of schedule.
- Review general ledger monthly, work with Aloha Director to generate client invoices, and work with Finance to ensure client packages meet clients’ deadlines.
- Complete dashboards or any other customized client or executive report where applicable and submit to stakeholders on schedule (Monthly, Quarterly etc).
- Constantly work to improve relations with Tufts HR and expedite hiring and processing of appropriate paperwork.
- Consistently maintain high service levels that exceed client needs.
- Regularly perform safety audits for all services lines and work closely with Training and Development to proactively reduce incidents.
- Serve as point of contact for any customer complaint/employee recognition and ensure customer satisfaction.
- Ensure annual evaluations/reviews are proactively done on all Tufts healthcare employees.
- Professionalism and Integrity
- Sharp appearance
- Strong organization and work ethic
- Excellent communication
- Availability
- Coaching with kindness
- Team Leadership
- Collaboration with other internal department and client(s)