CBHC Clinic Operations Manager

Job Description
Schedule:Mon-Fri 8am-4pm
Salary:$60,000/ year
We are looking for a CBHC Program Operations Manager to oversee all administrative services for our outpatient clinic which provides behavioral health services to adults and adolescents.
The CBHC Program Operations Manager is responsible for developing, implementing, and maintaining efficient operations of one or more of the behavioral health clinic office locations and supervising clinic support and office staff. The CBHC Program Operations Manager will provide administrative and managerial support the CBHC Executive Director and Director of Outpatient Programs and directly supervises the administrative staff.
The CBHC Operations Manager also:

• Provides leadership and oversight to the clinic administrative staff; is responsible for hiring, selecting, onboarding, and supervising administrative assistants and other office staff and ensuring shift responsibilities are assigned and completed.
• Oversees and/or coordinates all clinic administrative services, including telecommunications, printing, mail processing, correspondence, access cards, and schedules.
• Coordinates the flow and distribution of work, screens incoming communications and independently prioritizes; refers work to others or self-responds as appropriate, ensuring adequate coverage at all times 24/7/365 (may need to cover front desk/answer phones directly).
• Manages all site-related issues and ensures repairs and maintenance needs are corrected in a timely manner.
• Assists in onboarding new staff by completing onboarding and orientation activities (e.g., ensuring access to the building, obtaining office supplies, or other needs in partnership with other CBHC team members).
• Oversees the record request process to ensure all released records are accurate and complete and are within required timeframes.
• Tracks, monitors, and maintains clinic inspections, audits, certifications, and licenses. Participates in Department of Public Health (DPH) audits and assists with applications for clinic licensure/re-licensure and any Corrective Action Plans as needed.
• Maintains communication with external inspectors to maintain effective building security and operations. Intervenes with any safety issues that arise in the clinic.
• Maintains updated copies of credentials for licensed/certified staff and supports the credentialing process.
• Utilizes reports and data to ensure appropriate and timely scheduling of appointments.
• Participates as an active member of a team, sharing ideas and input on process improvements. Works closely with the Quality Department to implement processes and make data-driven decisions related to organization and operations.
• Plans and coordinates meetings, including scheduling among participants, preparing agendas, obtaining equipment and materials, arranging for meals, travel, and lodging, as required.
• Processess documents and transactions specific to the department; tracks and reports on expenses and other statistics.
• Supports supervisor and other program directors with assigned projects -- including completing research, gathering data, screening to determine what is appropriate/correct and what is not; proposing and implementing presentation format; preparing report(s), including data analysis and narrative.
• Provides support to other areas, as requested. As necessary, provides direction and supervision to others on shared work projects and coordinates the provision of temporary help, when needed.
• Serves as a resource for clients, families, and outside agencies requesting information, as well as for Board members, community, and professional leaders. Maintains extensive knowledge of both Vinfen and community-based programs in the Merrimack Valley, and more specifically in Lowell.

Why Vinfen? We are committed to you! We offer great training, great benefits, career growth and job security!

• Medical, Dental and Vision Insurance for employees working 30 or more hours
• Generous paid time off (Employees scheduled to work 20 hours or more per week):


• 15 days of Vacation per year
• 12 Paid Holidays
• 10 Sick Days per year
• 3 Personal Days per year


• Education Assistance and Tuition Remission Programs as well as innovative Student Loan Payment Programs


• Employment with Vinfen counts toward your Public Student Loan Forgiveness eligibility


• Professional Development programs including year-round online training courses and opportunities to earn CEUs
• Retirement savings programs, including a fully funded, employer sponsored retirement plan and an employee funded 403 (b) plan
• Company paid Life, Accidental Death Dismemberment and Long-Term Disability Insurance
• Voluntary Term, Whole Life, Accident and Critical Care Insurance
• Flexible Spending Reimbursement Accounts (Health and Dependent care)
• $500 -- $1,000+ Employee Referral Bonuses with no annual cap!
• Other generous benefits including discounted memberships, access to wellness programs and more!

About Us
Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,200 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in 318 programs throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers
My Vinfen. My Community. My Job.
Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Requirements
A high school diploma or equivalent is required, Associate's or Bachelor's degree is preferred. A degree in Business Administration preferred. In some cases, experience may be substituted for academic training

• Knowledge of business communication formats (correspondence, memos, minutes, reports, financials, etc.)
• Effective oral and written communication skills
• Knowledge of Microsoft Office (including Word, Excel, Outlook), Vinfen's internet access applications, and department-specific applications
• Knowledge of office machines (fax, copier, phone, postage)
• Knowledge of recordkeeping systems
• Excellent organizational skills, time management skills, and problem-solving skills
• Ability to communicate in a positive, courteous, and professional manner
• Ability to exercise judgment discretion in dealing with individuals and confidential matters
• Ability to function effectively as part of a multi-disciplanary team
• Thorough knowledge of supervisor's areas managed, professional/personal contacts/interactions, standards and expectations, goals and objectives