Healthcare Operations Manager I

ABOUT PRECISION DIAGNOSTICS:

Precision Diagnostics is a national clinical diagnostics laboratory based in San Diego, California. We are currently seeking candidates for the Healthcare Operations Manager I role, a clinical team leader position for our company.

Precision Diagnostics is a state-of-the-art toxicology lab focused on improving patient outcomes, supporting our partners in care delivery, meeting the needs of the changing healthcare landscape in the transition to value-based-care, and continuing to be an industry leader in this space.

Our organization values high quality, efficient healthcare delivery. We achieve this by creating an inclusive culture that fosters growth potential for our team members and our organization. Candidates for this position strive to learn and do more than the minimum requirements of the job. We are seeking engaged, solution-driven individuals who want to provide a healthcare experience they would hope for themselves and their families. In other words, live above the line.

If you are motivated and committed to living above the line, then you are the type of team member who will be successful and help our patients, team and company thrive. If you are up for the challenge, and can work in the following above-the-line principles, please consider applying:

• Reject average
• Become part of the solution
• Respect others and their feelings
• Help create an amazing patient experience
• Bring commitment to compliance
• Be curious: "What else can I do?"
• Seek feedback: "What coaching do you have for me?" And "What can I do better?"
• Have personal ownership and pride in your work
• Care- not because you must, but because you want to
• Openness to change

AT A GLANCE:

A Healthcare Operations Manager I drive day-to-day operations with their team. This is a supervisory leadership role focused on enabling each team member to show up with confidence and commitment to their work. The Healthcare Operations leader brings healthcare expertise to deliver patient care in a safe, supportive, and inclusive environment. A Healthcare Operations Manager maintains all regulatory, quality and safety, and operational protocols while simultaneously supporting organizational growth initiatives. This leader is internal and external facing ensuring established external partnerships are maintained and continuous process improvement efforts. Successful candidates are committed to supporting the quadruple aim of enhancing the patient experience, improving population health, reducing the cost of healthcare, and improving the life of healthcare workers.

ROLE OUTCOMES:

• Successfully leads the Day-to-Day Operations of their team and area
• Ensures all team members are trained and demonstrate competencies in their responsibilities
• Healthcare regulatory standards are always met for all areas of oversight
• Identifies and offers solutions to operational challenges
• Decreased avoidable operational overhead costs
• Create and maintain an inclusive culture
• Growth mindset with a collaborative approach to internal sales team partners
• Employee engagement
• Team goals are met. Goals include, but are not limited to categories such as compliance, accurate data entry, lab specimen collection processes, shipping and logistics, environment of care, recruiting, hiring and retaining qualified staff

ROLE Responsibilities:

Innovation

• Flexibility for change and skill to enable transformational leadership qualities
• Solution focused mindset
• Provide best practices as a leader in a remote environment with a distributed workforce
• Openness to try new processes and be a Change Leader
• Evaluate operational challenges and suggest “outside the box” solutions
• Other duties as assigned

Integrity

• All team members are compliant in performing laboratory specimen collection and shipping protocols
• Team level Data Collection and Data Entry Accuracy pertinent to laboratory orders and testing
• Performance appraisals
• Ability to provide effective constructive feedback to employees
• Self-Motivated to stay up to date with Precision policies and procedures and ensuring the whole team has the most up to date information
• Communicates with team members effectively- virtual 1:1, group meetings, trainings, etc.
• Recruits, hires, and retains top talent with a diverse and inclusive team culture
• Conflict resolution and coaching/performance improvement planning when needed
• Review, fact find, report and or address any patient, provider, or employee concerns
• Delegate appropriately
• Strong interpersonal skills founded in a desire to understand others’ perspectives (empathy)

Insights

• Interpret data and create operational action planning- this may include data entry, billing, specimen logs, and others
• Supports bi-directional communication with team members, and clients- listens to their feedback and adjusts as needed
• Monitors and enforces budget with the ability create operational action plans
• Meets with partner healthcare providers to maintain collaborative partnerships and opportunities for growth

Outcomes

• Ensures that the entire medical operation at the healthcare facility is running as smoothly as possible
• % billing claims processed
• Target metrics met for team engagement, attrition, vacant positions, OT
• Exceptional patient experience that supports the individual but also the growth of the organization
• Seamless care delivery that is patient centered, provider supportive, and billed accurately for services provided
• 100% existing and compliant workflows
• Organizational Growth
• Pride in your work
• A unified Precision Diagnostics team focused on the organizational mission

WHAT YOU BRING TO THE TABLE:

Knowledge, Skills, and Abilities: (KSAs are the attributes required to perform a job; demonstrated through qualifying experience, education, or training)

Knowledge of:

• Universal Precautions,
• HIPAA,
• OSHA Standards related to specimen collection
• Principles, practices, and techniques of specimen collection
• Federal regulations, state laws, and agency directives applicable to specimen collection
• Healthcare operations
• Effective organizational leadership
• Billing and payer processes in healthcare

Skill to:

• Drive individual change
• Audit and verify process performance of team and site
• Computer proficiency: hardware and software
• Maintain accurate files and records with professional documentation
• Develop a high functioning team
• Collaborate cross-functionally enabling the quadruple aim

Ability to:

• Communicate with, understand, and react effectively to a diverse patient population base
• Establish and maintain cooperative working relationships with coworkers, clients, and service providers
• Establish rapport, gain and maintain the trust of others
• Accurately record information
• Maintain composure, interact diplomatically, and make effective decisions in confrontational situations
• Communicate with patients who have social/emotional disturbances
• Deal appropriately and support team members who are exposed to patients with apathy, hostility, resistance, and anger

JOB REQUIREMENTS AND PREFERENCES:

• Bachelor’s Degree Required or 1 + Year of experience and employment at Precision Diagnostics
• Master’s Degree Preferred (MHA, MBA, MSN, PA)
• Clinical Background Preferred (RN, NP, PA)
• >2 years prior supervisory experience in healthcare
• Proficient level computer literacy
• Ability to travel 15%

ADDITIONAL JOB CONSIDERATIONS:

• This position is Full-Time, Salary position
• Annual Salary: $95,000-$105,000
• This position works in a healthcare facility that is a partner to Precision Diagnostics
• 401K with company match
• Paid time off and paid Holidays
• Growth opportunities
• Comprehensive benefits package: Medical, Dental, Vision, and additional optional coverages such as pet insurance, mental health and wellness resources, legal plans, employee discounts
• Education reimbursement program
• Precision is dedicated to giving back to our communities through various platforms such as:
  • Sponsoring high school students with limited economic means
  • Annual company food drive with Precision matching each employee donation
  • Precision Cares program, partnering with local communities each year to give back
• Frequent company events to keep our employees connected

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Even if you do not meet all listed job requirements, we encourage you to apply as we do take into consideration potential and relatable skillsets.

Precision is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all employment practices within our organization, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Precision Diagnostics makes hiring decisions based solely on qualifications, merit, and business needs at the time.