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Form of work
SalaryWho We Are
Minder is a growing, national telehealth company focused on neuropsychology, which is the practice of diagnosis and treatment of cognitive disorders related to conditions like Alzheimer's, stroke, autism, etc. Our team is passionate about helping patients get an expert diagnosis faster and cheaper than anywhere else. Many patients around the country today wait over a year to be seen, but with our innovative approach, we can help patients within 30 days.
We are looking to hire a full-time Customer Service Representative to join our growing team! The role would include inbound sales calls, scheduling patients, and general Customer Service duties. Applicants MUST have at least 1 year of medical receptionist experience, 2+ years sales experience, and at least 5 years of overall Customer Service experience.
Responsibilities
- Answering inbound sales calls to help patients or their families decide to book with our service
- Checking insurance coverage for patients
- Following up with potential patients
- Scheduling appointments and rescheduling when issues arise
- Following up with patients on status, including equipment, materials and surveys
- Providing weekly sales updates to the operations manager
Requirements
- Ability to be available to answer the phone and in front of your computer, free of distraction and noise, from 9am-5pm CST every business day.
- 5+ years in Customer Service
- 2+ years in inside/inbound sales
- Experience in healthcare settings preferred
- Strong computer and organization skills
- Highly self-motivated and enjoys spending all day talking to prospects on the phone
- Highly flexible- we are a growing company and your responsibilities will grow and/or shift
Compensation, Growth and Benefits
· Base salary of $42,000-$48,000, depending on experience
· Annual Bonus of up to $5000
· 6 Paid Time Off (PTO) days in addition to 10 Paid Holidays
· Medical, Dental, and 401k Match
Job Type: Full-time
Pay: $42,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Have you taken the two skills tests and the recorded phone interview? If you want your application to be considered, so please fill those out now. For the phone interview, be sure to record it by voice/orally (no written responses).
- Need to be available to answer the phone and in front of your computer, free of distraction from 9am-5pm CST.
Experience:
- inside/inbound sales: 2 years (Required)
- Customer Service: 5 years (Required)
- Medical receptionist: 1 year (Required)
Language:
- English Fluently (Required)
Shift availability:
- Day Shift (Required)
Work Location: Remote
