Address
Form of workJob Description
The Corporate Trainer provides clinical, administrative, and workflow training across multiple departments of Village Health Partners. Ensures that the workflows, procedure standards, and care quality levels are consistently being followed. Uphold Village Health Partners Core Values during all interaction with staff.
Essential Skills and Functions
• Train employees on electronic medical records during new employee orientation.
• Implement and train all team members on new or changed processes and workflows. Follow up on training to ensure all staff members are performing new processes properly and consistently.
• Perform periodic assessment of Back Office Medical Assistants' ability to follow the Service Model when performing point of care lab tests, procedures, and clinical protocols within the office setting.
• Conduct observations of clinical competency of new and existing employees.
• Perform periodic assessment of employees' ability to follow the workflows and procedures in the office setting.
• Collaborate with the training team on the development of training material.
• Train professional customer service skills to all employees.
• Train HIPAA rules in a clinic setting.
• Identify opportunities to continuously enhance the efficiency and improvement of patient care in the clinic setting.
• Work effectively with other team members throughout the organization.
• Follow all clinical safety protocols and infection control procedures
• Lead by example and encourage all employees to uphold the Core Values of VHP.
Qualifications
• Experience with basic desktop software, medical practice management, and electronic medical record systems (Athena EMR preferred).
• 3 years training experience in a healthcare setting preferred
• Certified Medical Assistant - a plus
• Front Office experience in an outpatient clinical setting - a plus
• Excellent customer service and communication skills.
• Highly motivated and organized.
• Excel under pressure with attention to detail and prioritizing tasks.
• Knowledge of and adherence to HIPAA rules and regulations.
• Skilled in identifying problems, researching, and recommending solutions.
• Ability to exercise high degree of initiative.
• Ability to identify workflow problems and present solutions.
• Knowledge of and adherence to Bloodborne Pathogen & OSHA Safety procedures
Physical Demands/Work Environment
• Risk of exposure to hazardous conditions and blood borne pathogens
• Operation of various office equipment: fax machine, telephone and voice mail system, personal computer, e-mail system, cell phone, and photocopier • May be required to sit or stand for long periods of time
• Light lifting - up to 20 lbs, reaching, bending
