Healthcare Business Development (Outside Sales Representative)

You will contribute to the strength of our team approach to collaborative dental health.

Do you value making an impact and doing meaningful work? Are you ready to be a difference-maker at an established independent Employee-Owned specialized healthcare company? If you enjoy working with a team of caring and dedicated people, this could be your new home!

Job Summary

The Healthcare Business Development (Outside Sales Representative) is responsible for the growth, development and maintenance of the Company’s dental providers and provider networks. Achieves results through active prospecting, recruiting, negotiating, contracting, orienting, training, servicing and other service and support of participating dentists and specialists in their assigned service areas.

Essential Responsibilities

• Responsible for recruiting providers including general dentists and specialists in their given territory.
• Performs evaluations and audits of dental provider offices and operations and makes recommendations for providing optimal service to Company members and address/resolve provider concerns or issues.
• Works in partnership with Professional Services management regarding the addition or deletion of provider contracts and coordinates the termination of territory dentists.
• Orients and trains general and specialist providers on Company plans and materials, quality standards and expectations, etc.
• Provides for updates to Company data systems including ACT, Website, Aldera, various directories and PICK systems to ensure accuracy of provider information.
• Prevents/resolves Member Service concerns and issues regarding the delivery of dental services and works to resolve grievances with appropriate personnel.
• Develops all required reporting in an accurate and timely manner.
• Assists in the development of marketing materials for prospective and current providers.
• Assists with DMHC, OIC, OID audits.
• Effectively growing and maintaining a provider network in assigned territory and efficiently and completely supporting dental providers and specialists.
• Resolving provider/member issues, effectively addressing inquiries to the satisfaction of all parties.
• Effectively working with team members across the enterprise to accomplish projects and performance goals.
• Maintaining a high level of integrity and appropriate confidentiality in all activities and efforts.
• Addresses and resolves a wide variety of basic to moderately complex provider and network issues and problems.
• Supports improvements in processes, programs, productivity and services.
• Performs any and all additional duties as requested and directed for this position.

Basic Qualifications

Experience

• Minimum of two (2) years of related experience

Education

• High school diploma or equivalent

License, Certification, Registration

• N/A

Additional Requirements

• Knowledge of provider service operations in a dental plan member/provider environment.
• Knowledge of provider service principles, HIPAA, PHI and other applicable regulations and requirements in a healthcare setting.
• Strong written and verbal communication skills and problem-solving techniques.

Position Details

• Primary Location: Long Beach, California
• Job Schedule: Full time
• Scheduled Weekly Hours: 40
• Shift: Monday - Friday between the hours of 8:00 am to 6:00 pm, Overtime as needed
• Travel: Yes, over 50%

We look forward to having you on our team!