Head Of Total Rewards, People Services And Analytics

What you can expect

Zoom is seeking a Head of Total Rewards, People Services, and Analytics. This role involves managing compensation, benefits, shared services, and people analytics. The position also includes creating and executing rewards strategies to attract and retain talent. Additionally, the role entails overseeing employee support and insights under the Chief People Officer's guidance.

About the Team

The role entails overseeing global Total Rewards strategies, including compensation, incentives, and benefits, collaborating with internal functions and external partners to ensure alignment and effectiveness. Additionally, the position involves presenting materials to the compensation committee and requires a hands-on approach to ensure programs are well-designed and aligned with company culture, fostering employee understanding and appreciation. A proactive and strategic mindset is essential for driving results and maintaining the value of rewards within the organization.

Responsibilities

• Leading the development of overall compensation strategy, including global programs and long-term incentive design.

• Providing insights and recommendations to senior leadership based on data-driven analyses, supporting Zoom’s strategic objectives and talent management.

• Leading the Total Rewards team, ensuring the ongoing development of direct reports. Provide constructive and timely performance feedback.

• Guiding the continued evolution of our People Services & Analytics function, helping the team support strategic decision-making across the organization.

• Ensuring compliance with applicable regulations both in the U.S. and internationally, collaborating with internal groups.

• Oversee the integration of People Analytics into all major HR functions, including recruitment, performance management, employee engagement, and retention strategies.

• Deliver the latest technology-enabled solutions that enable self service and leverage Zoom’s products and solutions for employee facing use cases.

• Stay abreast of the latest trends and best practices in People Analytics, continuously enhancing the capabilities and impact of the function within Zoom.

• Serve as an integral member of the People Experience leadership team to advise on programs impacting the organization as a whole and collaborate with HR business partners to understand and address the unique needs of various client groups; collaborate with colleagues in other key departments, including Finance, Legal, Payroll, Accounting, Tax, Equity Administration, and Corporate Communications (to name a few).

• Guide the continued evolution of our People Analytics function, helping the team support strategic decision-making across the organization.

• Collaborate with IT and HRIS teams to further leverage technology for data collection, ensuring accurate and comprehensive workforce data.

Leadership Competencies

• Develop Talent at all Levels - Plays an active role in evaluating existing team and hiring new talent in rapidly growing business. Has a track record of building strong teams. Scales talent bench for the future. People you’ve coached are success stories.

• Lead & Adapt to Change - Thrives in a changing, dynamic environment and can drive operational efficiencies that map to changing needs.

• Influence - Gains support from multiple stakeholders, even those with opposing views. Champions new ideas that require significant organizational change or beliefs.

• Innovate for Growth - Always thinking about how to make improvements; not afraid to implement changes that map to business strategy. Proactive and deliberate.

What we’re looking for

• Possess a Bachelor's degree or equivalent in business, human resources or related field Possess 10+ years of progressively responsible experience in HR; 7+ years of experience in leading compensation and benefits teams.

• Understand spreadsheets (can maintain complex spreadsheets) and PowerPoint (or Google Sheets and Slides) skills.

• Experience in designing compensation and benefits programs, guidelines and processes and guiding strategy in these areas.

• Demonstrate knowledge in government regulations as they apply to benefit programs, compensation programs, company policies, and operations.

• Demonstrate proficiency in both written and verbal communication.

• Possess experience in systems implementations (Workday, SAP, ERP, Oracle) experience.

• Experience in Workday, Tableau, ServiceNow, Qualtrics, SAP, and ERP systems.

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.