Head Of Creative And Digital Experience (Dx)

Compensation: Pursuant to Colorado regulations, if this job is performed in Colorado, the salary range is $150,000 - $160,000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

Be part of a growing team that’s changing the way marketing is done in the real estate industry. We constantly strive to produce the best work, look for ways to innovate, and challenge the status quo. From advanced digital marketing to high-quality branding and creative to social campaigns, we care about our client deliverables and stand behind our work.

Our love for marketing is rooted in our culture. Winner of Built in Colorado’s Best Place To Work and over 50+ marketing awards, we’re a group of passionate team members who collaborate together, are committed to growth and development, and spend time recognizing the team’s achievements.

Agency FIFTY3 is headquartered in Denver, CO, with the flexibility to work remotely across the United States. We are committed to building and sustaining a diverse, equitable, and inclusive environment where everyone feels comfortable to bring their best self to work. We value the diversity of backgrounds, perspectives, experiences, and skill sets in order to work together to be more representative of the customers and communities we serve.

Our ideal candidate possesses a balance of creativity, website UX, agency experience, business acumen, and the ability to lead and motivate Creative and Digital Experience teams. As the Head of our Creative and Website Departments, the Head of Creative and DX is our go-to leader for Creative and website solutions and the resident champion of big ideas for our company and our top accounts. They are instrumental to company vision, Creative and website operations, branding & storytelling, client and team management, and sales & new business for their departments.

This person will lead, plan, and help execute the design and delivery of UX and UI activity across the organization. This position will help to inform, inspire and engage our Team Members by setting standards and best practices around all creative projects, and website and DX products, ensuring that all services and projects are delivered on time, on budget and with AF3 standard of excellence.

You should be very comfortable taking direction from, and giving strategic counsel to, senior executives and can both advocate for ideas and, when necessary, suspend your agenda. You are an experienced relationship-builder, stakeholder manager and most of all, an enthusiastic leader who will help evolve Agency FIFTY3.

This position is responsible for:

• Overseeing and mentoring all team members that participate in Creative and Website products for Agency FIFTY3 including Design, Copywriting, Website Specialists and related partners and vendors.
• Leading multiple cross-discipline teams to concept and execute breakthrough brands, messaging, solutions, and deliverables that delight our clients in both quality and customer service.
• Developing and implementing standards for design, development and delivery of Creative and website products and services.
• Building out our template and custom website solution including integration standards, design and development workflows, processes with partner-vendors, maintenance workflows, hosting solutions and other products/services that help provide best in class websites for our clients.
• Staying on top of new Creative and UX trends and infusing them into AF3 products. Ensuring websites and related products are informed by UX best practices to maximize results for our clients from how intuitive the website is to navigate to creating a Digital Experience that leads to conversion. Identifying opportunities to initiate new projects, partnerships and innovations
• Owning departmental budget management and oversight, management of Creative and website products and profitability, and hiring, retention, and training of team members.
• Overseeing Creative and website service operations and processes ensuring efficiency, effectiveness, and team and client satisfaction and performance.
• Implementing strategic initiatives that lead to meeting financial goals and overall agency OKRs.
• Collaborating with the Leadership Team as the champion of Creative and UX thinking, and a public-facing ambassador for the Creative and DX capabilities of the agency.
• Creating and overseeing the operation of an e-commerce strategy and other digital sales strategies.
• Working with the agency leadership team in setting company vision, brand, and business objectives, and interface with clients as a member of the Senior Leadership Team.
• Collaborating with Sales & Marketing team members on the brand story in a way that allows them to maintain and evolve our agency brand once set.
• Purposeful partnership and collaboration with FIFTY3 leaders to develop and implement effective processes that facilitate high quality creative work, strategy, integrated marketing, and messaging across all agency output.

• Has a passion for championing creative quality and executing trend-setting, next level, award-winning creative work.
• Influences the company with a creative mindset and fostering a creative culture by inspiring and motivating team members.
• Can communicate complex ideas and creative concepts effectively and clearly.
• Is able to keep future vision in mind while still being motivated to tackle the issues and obstacles of the moment.
• Can oversee creative operations, processes, service quality, projects, budgets, goal-setting, and track progress for their team.
• Has an ability to apply data and insights to creative output to analyze and meet evolving business goals and market demands…and is excited about testing and optimizing to level up agency and client success.

Qualifications we’re looking for:

• Ideal candidates will have 10+ years in a creative leadership role, excellent communication, experience leading teams in an agency environment, and experience managing profitability, pricing structures, systems, and operations for creative services.
• Strong, creative portfolio that showcases memorable creative across various types of media.
• Expert knowledge and deep experience in art, copy, content, and web including concept development, brand application, campaign execution, and web design & development.
• Excellent interpersonal, presentation, and pitch/storytelling skills, including the ability to collaborate effectively in small and large groups at all levels.
• Ability to build and retain a team, set goals, delegate responsibilities, hold teams accountable for outcomes, and provide thoughtful, learning-oriented feedback.
• Demonstrates strong relationship management and conflict resolution skills, both external and internal and a knack for outstanding customer service.
• Experience developing strategic plans and setting achievable goals by leveraging data to support decisions.
• Problem solver who effectively leads through ambiguity and complexity.

• Flexible work-from-home and remote work policy in the U.S.
• Health benefits (medical, dental, vision) starting on day one of employment. Including a 100% Paid Team Member Medical option.
• 401k with company match for eligible team members.
• Life and Disability Insurance (100% Paid Life, STD, and AD&D).
• Unlimited PTO days and 10 paid holidays.
• 12 weeks of Paid Parental Leave (Maternity & Paternity) for eligible team members and primary caregivers of a newborn or adopted child.
• Optional Health Savings Account, Flexible Savings Account, and Pet Insurance.
• Leadership training and events, StrengthsFinder 2.0 assessment, and company-paid book club once a year to promote growth and development

We are an Equal Opportunity Employer

Agency FIFTY3 is proud to be an equal opportunity employer, committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental ability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.