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Form of workJob Description
JOB SUMMARY
As a Client Support Representative your focus will be on the customer and providing excellent Tier 1 technical
support over the phone.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Answer a high volume of calls from our clients
- Ask appropriate questions and actively listen while documenting the details in our ticketing platform in a way that will be transferrable to Tier 2 Support
- Provide clear expectations to customers on when they can expect issue resolution
Qualifications
KNOWLEDGE & REQUIREMENTS
- 1 year of Call Center experience in a technical or pharmacy environment
- Technical or Pharmacy Technician experience preferred
- High School Diploma required, College Degree preferred
- Ability to relate well to customers and express empathy
- Excellent written and verbal communication skills
- Ability to multi-task in a fast-paced environment while maintaining accuracy
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job.
- Frequent sitting in stationary position at a desk
- Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
- Occasional twisting of body
- Occasional reaching by extending hands and arms in any direction
- Occasional lifting, pulling, or pushing
- List additional requirements here:
Outcomes provides innovative pharmacy management solutions and clinical applications that adapt to the workflow needs of the largest network of independent and community pharmacists. For over 40 years, Outcomes has supported the needs of single, multi-site, assisted living and hospital pharmacies through its portfolio of software and services including Rx30, Computer-Rx, Enhanced Medication Services, and PharmAssess.
