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Form of workJOB TITLE:NCF HAITIAN SERVICES SPECIALIST (Case Coordinator)
LOCATION: ORANGE COUNTY, FLORIDA
GENERAL DESCRIPTION: Provide case coordination services such as information and referral, direct client assessment, home visits, and other general social services to meet the needs of Haitian children and families in assigned areas. Work is performed in a linguistically and culturally sensitive manner in an effort to foster economic and social self-sufficiency. In addition will teach a minimum of two ESOL classes per week.
ESSENTIAL JOB FUNCTIONS:
GENERAL DESCRIPTION: Provide case coordination services such as information and referral, direct client assessment, home visits, and other general social services to meet the needs of Haitian children and families in assigned areas. Work is performed in a linguistically and culturally sensitive manner in an effort to foster economic and social self-sufficiency. In addition will teach a minimum of two ESOL classes per week.
ESSENTIAL JOB FUNCTIONS:
- Develops and implements procedures to assess and expedite applicant’s requests for assistance and care in the form of information, referrals and general assistance.
- Develops individual or family case plans to accomplish agreed upon outcomes and monitors progress in meeting case plan goals.
- Provides information and opportunities for parents to access community involvement activities and interests.
- May make home visits to ascertain the exact nature of the home environment and/or progress in meeting case plan goals.
- Develops curriculum and/or utilizes an approved curriculum to provide English classes a minimum of 2 times per week to speakers of other languages.
- Maintains accurate case files. Tracks and ensures program data is input timely into designated database for accurate reporting. May generate and review standard reports.
- Assists with client completion of paperwork and applications for services, as well as, assigning referrals to identified case manager liaisons. Provides translation of information between client and service providers.
- Attends assigned community meetings and participate in marketing the Haitian Outreach Program services to the community.
MINIMUM QUALIFICATIONS
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar in order to prepare and read documents and correspondences.
- Knowledge and fluency of the Creole and/or French language, verbal and written.
- Knowledge of interviewing techniques.
- Knowledge of office practices and procedures.
- Ability to operate a personal computer. Knowledge of a variety of computer software applications in word processing, spreadsheet, and databases, including Microsoft Word and Excel. Ability to navigate the Internet. Ability to gain knowledge of the Child Plus software application.
- Ability to meet deadlines.
- Ability to maintain confidentiality.
- Ability to demonstrate abilities in problem solving and organization.
- Ability to work and communicate with people from various multi-cultural backgrounds and socio-economic levels.
- Sensitivity to the needs, abilities, beliefs, and attitudes of individuals within and outside the Agency, including but not limited to customers and co-workers.
EDUCATION AND EXPERIENCE:
- Bachelor’s Degree in English, Social Work, Human or Family services or related field.
- Preferred previous experience teaching English to speakers of other languages
- Fluent in Creole and/or French and English.
SALARY RANGE: $20.32 per hour PAY GRADE: 8
Equal Opportunity Employer - Veteran/Disability
