H2B Guest Services Representative

GUEST SERVICES REPRESENTATIVE/TOUR SALES

Reports to: Tour Sales Supervisor

Category: Seasonal (February - October in Hoonah, Alaska)

Summary:

Guest Services Representatives sells tickets, ensure guests meet the required excursion requirements, ensure guests sign excursion waivers (as required), announce excursion departures, escort guests to their tour vehicle, load guest on the assigned gondola and ensure timely departures of assigned tours.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable Cruise Destination
• Provide excellent customer service to all ISP guests

• Sell and provide guests with information about all tours available at Icy Strait Point
• Work as greeters to welcome guests and conduct guest orientations and line control
• Conduct functions, such as:
  1. Checking guests’ weight
  2. Verifying driver’s license information
  3. Ensuring guests fill out waivers, as required
  4. Secure bag check area
  5. Escort guests to tour vehicles or gondola and ensure timely tour departure
  6. Responsible for the safe and orderly traffic of passengers on/off an aerial gondola cabin or tour
• Communicate clearly with tour guides, drivers, supervisors, gondola operators and management
• Promote other Icy Strait Point venues, distribute literature and/or sell merchandise
• Assist within programs wherever needed

• Responsible for the safe and orderly traffic of passengers on/off an aerial gondola cabin or tour
• Ability to work individually and as a team member when necessary
• Other duties as assigned.

Requirements:

• Adequate knowledge or willingness to learn about Tlingit culture
• Must be able to learn a Tlingit Introduction
• Knowledge of the local area (marine life, plants, animals, birds)
• Must have good verbal communication; patient and able to lead groups of kids as well as adults
• Strong commitment to Safety
• Ability to learn, retain and present excursion information to guests in an accurate manner.
• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise
• This is a safety sensitive position that is subject to drug testing
• Must be 18 years of age or older

Physical Requirements & Work Environment:

• Willing to live in a remote, rural community
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather

• Capable of moderate physical activity including standing, walking, reaching climbing, and lifting weight in excess of 25lbs; able to visually identify safety hazards

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.