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At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. Qualifications:
The Guest Services Representative serves as the role model for service excellence and patient experience and is responsible for providing caring and compassionate service to patients and their loved ones. The Guest Services Representative is the initial contact and greets guests arriving at key entry points, setting the tone for the guests’ remarkable experience. This role is responsible for greeting patients and visitors, providing direction, communicating current hospital guidelines and policies, ensuring visitor control and oversight of assigned areas. The Guest Services Representative will maintain a welcoming and safe environment, provide immediate service recovery as needed, and perform various clerical duties as assigned. The Guest Services Representative must have a comprehensive knowledge of hospital services and facility resources to ensure every guest has a remarkable experience.
At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
- Education: High school diploma or GED, required.
- Experience: One to two years of customer service experience, preferably in a healthcare setting, required.
- Licensure/certification/registration: Valid state driver’s license at facilities where valet assistance may be needed, required.
- Additional skills required: Effective communication skills with people of diverse backgrounds and all levels of authority. Ability to maintain confidentiality. Excellent communication skills (oral and written) and interpersonal skills. Must be detail oriented and demonstrate problem solving and critical thinking. Ability to function as part of a team as well as independently. Must demonstrate flexibility and adaptability to changing priorities in a fast paced environment. Ability to operate a computer, including typing and using Microsoft Office.
- Additional skills preferred: Be a current notary public or be willing to become a notary, if needed.
It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
- Our team members are part of an environment that fosters team work, team member engagement and community involvement.
- The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
- All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
