Guest Services Representative

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL is currently seeking a dynamic individual for the role of Guest Services Representative who’s primary duties include to be the face of JLL and courteously greet all tenants and visitors to the reception desk.
WHAT YOU’LL BE DOING/WHAT WE NEED FROM YOU/WHAT YOU’LL DO
Courteously greet all tenants and visitors to the reception desk
Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter
Contact tenants in courteous and professional manner when a guest is not pre-registered, in accordance with all building SOPs
Provide excellent service to all guests arriving at the building
Answer and respond to tenant phone calls and e-mails for assistance throughout the day
Provide guidance and information as requested from tenants and visitors to the building
Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management
Develop and maintain professional relationships with key employee and tenant contacts at the property and proactively investigate all events occurring or hosted by the property
Maintain service alert awareness and report any security issues to the designated security and/or management parties
Ensure work and reception areas are neat and orderly with all personal items stowed away (eating and drinking not allowed at work areas)
Avoid all building gossip and negative conversations
Foster a positive and professional work environment at all times
Any additional duties as assigned
WHAT YOU BRING/ WHAT YOU WILL BRING TO THE TABLE/WHAT WE’RE LOOKING FOR
High school diploma or equivalent
Minimum of 1 year experience in high-end hospitality, luxury retail, fine dining or related field
Professional demeanor and appearance
Positive and engaging personality in all work situations
Outstanding people skills
Ability to be flexible and adaptable
Strong organizational skills and ability to multi-task
Excellent oral and written communication skills
Ability to think quickly and efficiently when confronted with a client request
Self-starter, motivated, takes initiative, and anticipates needs of others
Computer literacy, specifically MS Office applications and Internet
Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted
WHAT’S IN IT FOR YOU
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.