Guest Services Host | Part-Time | Moody Center

Oak View Group
Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
Our Guest Services team is essential in creating a safe and memorable experience for all guests at Moody Center Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests at all arena events, including UT home basketball games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment/sports environment.
Position Details :

• Part-time position
• Shifts include nights, weekends, and holidays

This role will pay an hourly wage of $15.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
About the Venue
At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons and community.
Moody Center is Austin's new arena that gave the "Live Music Capital of the World" the world-class arena it deserves. Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena replaced the 45 year-old Frank Erwin Center and provides top-tier hospitality, artist amenities, and all of the benefits of a modern music venue. In addition, the facility will serve as the new home court of the University of Texas men's and women's basketball programs.
In 2022, Moody Center ranked #1 highest grossing venue in its category by Billboard Magazine and received the 2022-23 New Venue of the Year Award by Pollstar Magazine. We want you to be a part of our continued success!
Visit www.moodycenteratx.com to learn more about our mission to be #BeATXcellent.
For additional information and news, follow @moodycenteratx on Facebook, Instagram, Twitter, YouTube and Tik Tok.
Responsibilities

• Proactively welcome guests and assist with questions and requests
• Identify opportunities to create memorable experiences for guests
• Perform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas
• Manage lines and provide directions to ticketed seats and other arena locations
• Respond to and/or escalate guest complaints, concerns, and compliments
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
• Effectively communicate safety and security measures
• Reports any suspicious activity to supervisors and/or management
• Perform other duties and responsibilities as assigned
• Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time.

Qualifications
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• An average of five (5) events worked per month. Event requirement is subject to change with notice
• Demonstrated ability to follow instructions and work in a fast-paced environment
• Must have strong verbal and written communication skills
• Must be 16 years of age or older
• Previous experience in a customer service-based industry is preferred
• Previous experience within a sports, entertainment, or related field is preferred

Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.