Job Summary:
Job Summary:
- Maintain the safety and security of all staff, artists, vendors and guests. Create and maintain a positive and uplifting experience for diverse groups of individuals.
Essential Functions:
- Ability to give proper recognition to Foundation Members, Live Nation Executives and VIP's to instill appreciation for their membership and patronage
- Serve as a resource of information for all Members regarding their experience within both the Foundation Room and House of Blues
- Provide assistance to Members regarding the timing of their reservation
- Provide assistance to all positions and communicate effectively with others to enhance members' experience
- Maintain contact with Manager, Chef, Bartender, and Server regarding the arrival of Members
- Constant observation of Lounge area and Podium to uphold the ambiance of the Room
- Articulate vocabulary with the ability to adapt and socialize with current audience
- Exemplary and professional grooming standards
- Ability to anticipate guests' needs
- Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility
- Prevent and resolve altercations among guests
- Lead guests and other employees in emergency evacuation procedures and provide assistance
- Maintain control by circulating through your work area throughout the shift
- Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue
- Ensure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down search
- Enforce House policy regarding photos/videos/recording devices
- Safeguard against theft and property damage
- Communicate clearly using radios, hand signals and flashlights. Remain in constant contact throughout the shift
- Set up area before opening (stanchions, table configuring, etc.)
- Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift
- Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
Job Qualifications:
Required:
- Responsible Alcohol Awareness Training Certification or Equivalent
- Flexible schedule and ability to work late hours
- 3 years work experience interacting with people in a positive environment
- Read, write and speak English fluently
- Must be able to lift or move up to 25 lbs using proper lifting techniques
- High School Diploma or equivalent
- Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving
- Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
- Ability to diffuse possibly volatile situations with tact and diplomacy
- Tolerance of all cultures, music and art forms
Preferred:
- Bi-lingual
- Cash handling experience
- Experience recognizing valid ID's
- Experience in a live music environment
- Self-defense training
- Experience using metal detection equipment
Physical Demands/Working Environment:
- Working environment is fast-paced, often loud and stressful
- Position requires extended periods of prolonged standing and working on your feet both indoors and outdoors
- Must be able to lift or move up to 25 lbs using proper lifting techniques