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Form of workJob Description
The beautiful Best Western Plus in Isanti is looking to hiring a part time Front Desk/Guest Service Representative to join our team.
BENEFITS: Competitive Wages, Referral Program, PTO, Travel Discounts, holiday pay and much more!
If you enjoy being a part of a team, are hard-working, have a positive - can do attitude and strive to deliver exceptional customer service each day, we welcome for you to join our team. Must be available evenings (2pm-10pm), weekends (shifts vary) and holidays.
The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.
The essential functions of a Guest Service Representative position include:
- Performing the check-in and check-out process
- Answer all incoming and in-house phone calls
- Assist callers with making and/or changing reservations
- Assist all guests as necessary to ensure a positive experience
- Ability to work while standing for extended periods of time.
- Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction
Candidates must possess the following knowledge, skills, and abilities:
- Great attention to detail
- Excellent knowledge of local attractions and entertainment venues
- Considerable knowledge of computer systems for registration, reservations and backup systems
- Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
- Ability to read, write, speak and understand the English language to communicate with employees and guests
- Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
BENEFITS: Competitive Wages, Referral Program, PTO, Travel Discounts, Bonus Plan, holiday pay and much more!
Education/Experience
- Comparable hotel size and scope of experience preferred
Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
