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Form of work
SalaryIf your smile has the ability to brighten someone's day, we're looking for you. Join our award winning team at the Holiday Inn Express & Suites. Our friendly Hotel Guest Service Representatives exhibit an eagerness and commitment to surpassing guest expectations at every turn. Candidate must have flexible availability. Shifts would include, 3 p.m.-11p.m. and midshifts. Weekend availability is a must. How to shine in this role:
· Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay
· Relate to guest in a friendly and helpful manner
· Ensure satisfaction by going the extra mile
· Anticipate and respond to guest needs
· Handle all aspects of guest registration, which can include:
· Expediting the check in/check out process with swift computer and cash handling skills.
· Following hotel rate structures, discount, and selling strategies
· Issuing room keys
· Informing guests about hotel features and amenities, as well as local attractions
· Satisfying special requests whenever possible
· Find solutions quickly and confidently address and resolve guest concerns
· Remain flexible and adaptable in a consistently busy hotel environment
· Collaborate with all hotel departments and utilize your complete knowledge of hotel operations
If you're a people pleasing enthusiast with a professional attitude, we look forward to reviewing your qualifications and joining our award winning team!
Hotel Benefits:
· Discounted room rates at other IHG properties worldwide
Job Type: Part-time
Pay: $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
- customer service: 1 year (Preferred)
Work Location: In person
