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Form of workGUEST SERVICE REPRESENTATIVE
HIRING IMMEDIATELY FOR PART TIME POSITIONS!
$15.00 PER HOUR!
POSITION SUMMARY:
The Guest Service Representative is the first line of interaction for the guests at Running Aces.
ESSENTIAL FUNCTIONS:
JOB REQUIREMENTS:
PHYSICAL, INTELLECTUAL & ENVIRONMENTAL CONDITIONS:
ADDITIONAL NOTES:
Running Aces is an Equal Opportunity Employer
HIRING IMMEDIATELY FOR PART TIME POSITIONS!
$15.00 PER HOUR!
- Location: Running Aces Casino Hotel Racetrack - 15201 Running Aces Blvd, Columbus, MN 55025
- Schedule: Part time. Flexible schedule preferred. Shifts include weekends and holidays.
- Perks: 401k (full & part time), product discounts and more!
POSITION SUMMARY:
The Guest Service Representative is the first line of interaction for the guests at Running Aces.
ESSENTIAL FUNCTIONS:
- Provide excellent customer service by having a "Can Do" and friendly attitude.
- Answer all incoming phone calls with a pleasant and professional manner and direct calls accordingly.
- Monitor all materials that are available to the public to ensure that the information is current.
- Monitor merchandise presentation and inventory to ensure adequate items for sale.
- Assist guests with concerns, questions and inquiries.
- Build rapport with top players and guests.
- Take pride in ownership of the Aces Rewards Front Desk by keeping a clean and tidy work environment.
- Monitor front desk and lobby area to ensure it is kept clean.
- Conduct guest surveys and provide reports to your manger.
- Other job duties as assigned.
- Maintain knowledge of current events, promotions and activities within the Casino.
JOB REQUIREMENTS:
- Ability to operate computers, including knowledge of Word, Excel, Outlook and word processing.
- Must be 18 years of age.
- Must have cash handling and basic math skills.
- Knowledge of Bravo and Micros systems a plus, but not a requirement.
- Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
- This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of company policy and procedures, state regulations, and technical rules relevant to their responsibilities.
- Must possess the ability to obtain a Minnesota Racing Commission gaming license.
PHYSICAL, INTELLECTUAL & ENVIRONMENTAL CONDITIONS:
- Ability to work flexible shifts and days of the week including nights, weekends and holidays both alone and with others.
- Must possess strong organizational, written and oral communication skills, with the ability to multitask.
- Must possess excellent Guest Service skills, strong telephone etiquette, strong computer skills and be a self-starter with the ability to follow-up and complete tasks in a timely manner.
- Ability to work in an environment that includes a casino floor, which can by noisy and have numerous guests.
- Work may include numerous interruptions.
- Ability to handle frequent sitting, walking and standing.
- Ability to lift up to 25lbs.
ADDITIONAL NOTES:
- Must be present onsite for this position.
Running Aces is an Equal Opportunity Employer
