Guest Service Representative

Milwaukee's Newest Landmark, The Trade, an Autograph Collection Hotel by Marriott, is hiring a Guest Service Representative.
** Starting wage for this position is $15.00-$17.00 per hour but final wage will be based on experience**

As the official hotel of Deer District, it is located in the bustling heart of downtown, adjacent to Fiserv Forum. Situated courtside in Cream Citys dynamic hub of sports, culture, and entertainment, The Trade offers 207 luxurious rooms and suites plus destination dining with a rooftop restaurant and lounge boasting stunning city views.
Join our team, The Trade, an Autograph Collection Hotel, opens soon. We are looking for talented people that will celebrate the fabric of our city and take pride in providing amazing Guest Service. Showing our guests and visitors an authentic Milwaukee experience, one that merges modern style and sophisticated comfort with pure Wisconsin hospitality.
Perks, Benefits and Incentives:

• Dedicated training and development,
  • 42% of our supervisory/management roles in 2022 were filled internally through team member promotions!
• Same Day Pay
• Educational and professional certification assistance
• Additional monetary $$ perks like:
  • Referral program for team members
  • Catch Of The Day Program > Earn money for helping other team members and guests!
  • Everyone Sells > Earn money for bringing in business to our properties!
• Wellness Initiatives like:
  • Team Member Assistance Program with mental health resources
  • Virtual telehealth services and counseling
  • Health and fitness monthly reimbursement
• Worldwide Marriott/Hilton hotel stays starting at $39/night*
  • *Rate based on availability and hotel brand
• Free stays at NCG Hospitality hotels
• Paid time off and anniversary day off with pay
• Flexible schedules
• Paid volunteer hours > Earn money for community service!
• Health, Dental and Vision plans
• 401(k) retirement plan
  • 100% match on first 3% and 50% match on next 2% of team member contributions
• Paid Sick Time

How do I make an impact on my team?
Our friendly Front Desk Agent provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.

• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests needs
• Promptly handle Guest Service requests and guest complaints to meet and exceed guest expectations
• Work in cooperation with other departments to ensure a positive guest experience
• Use computer system to make reservations, check-in and check-out guests and process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Ensure safety and security of the property, staff and guests

What does success look like in this role?

• Motivated to maintain excellent customer service reputation
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization and follow-up abilities
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty
• Desire to contribute to a supportive and effective team
• Availability to work a flexible schedule between days, nights, weekends and holidays is a plus

Who is NCG Hospitality?
NCG Hospitality is a real estate and hospitality leader with 25+ properties including Hilton and Marriott hotels, restaurants, and a conference center. With 40 years of hospitality expertise, we consistently deliver exceptional service to our guests, investors and to the communities in which we live and work in. Check out all open opportunities throughout our national portfolio of properties at ncgcareers.com!
NCG Hospitality is an Equal Opportunity Employer.
THE TRADE HOTEL IS OWNED AND MANAGED BY NCG HOSPITALITY