Guest Services Representative - Part Time

0.3 FTE Part Time (24 hours per pay period)

Pay starting at $12.50 to $14.00 per hour.

Realistic Job Preview: https://www.norcen.org/documents/rjp/support/GuestServicesRepresentative_RJP_030122.pdf

Purpose of the Position

The primary function of the Guest Services Representative is to provide communication support to patients, families, and visitors over the phone or at the facility. Serve as an extension of the care delivery team and focus on ensuring that patients, families and visitors are as comfortable as possible while visiting.

Education and Experience Requirements

Required:

Preferred:

-Knowledge of switchboard and phone systems

• Moderate computer skills

Essential Duties and Responsibilities:

• Answers incoming phone calls with prompt, courteous and effective responses and acts according to the needs of the caller.
• Greet patients, families and visitors upon arrival. Determine patient or visitor needs and directs them accordingly.
• Provide verbal and written directions for guests, assist with informational kiosks, if necessary
• Relay voicemails and other messages to the proper location within the organization, which may entail writing down the number of the person who called and providing it to the individual.
• Register all guests, visitors and vendors to the facility following registration procedures.
• Greet and direct community members attending training or events.
• Provide information about our organization and services provided.
• Contacts Security, Environmental Services, or Facilities Management, for assistance when necessary
• Receive and arrange for delivery or pick up of items for residents and staff.
• Maintains a respectful demeanor at all times for patients, visitors, volunteers and staff.
• Demonstrates professionalism at all times.
• Handle an assortment of additional tasks and various other duties.
• Adheres to scheduled work hours with regular and predictable attendance

Other Responsibilities:

• Perform other work related tasks as required as assigned

Competencies

• Demonstrate organizational, program, common position and job specific competencies as required by North Central Health Care and/or various regulatory agencies based on job title.
• Complete organizational, program, common position and job specific education as required by North Central Health Care and/or various regulatory agencies based on job title.
• Quality and provision of care are in accordance with NCHC standards of practice.
• Abide by NCHC policies and procedures.
• Maintain current certifications and licensure based on job title.

Core Value Standards of Behavior

It is expected that all employees will demonstrate behaviors that support excellence as defined by North Central Health Care’s Core Value Standards of Behavior.

Physical and Working Environment

• Sedentary/Light Work: Occasional lifting. Must be able to lift a minimum of 10 pounds unassisted.

Physical Activities: List the minimum % of time required for each Physical/Mental Requirement.

Exposure to Hazards:

• Minimal exposure to workplace hazards.

Working Conditions:

• Indoors
• Close quarters
• Background Noise
• Ability to function around high behavioral or physically disruptive individuals

Acknowledgement and Compliance

All requirements of the described position are subject to change over time where I may be required to perform other duties as requested by NCHC. Further, I acknowledge that this job description is neither an employment contract.

In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)