Guest Service Representative

Join this exciting, entertainment destination as a member of the Guest Service Representative (GSR) team in Poughkeepsie, NY. GSR personnel must enjoy working with people, be outgoing, friendly and provide a world-class guest experience.

We provide upward mobility for all employees who look to grow in their roles and responsibilities.

GUEST SERVICE REPRESENTATIVE (GSR) Job Description include:

· Support customers by answering phone calls, greeting and assisting them in person

· Assist customers in the self-registration process

· Sell karting options including up-selling races & specials

· Sales of memberships, arcade cards, snacks, apparel, parties, etc.

· Take payment of cash, credit cards, and coupons for specials, etc.

· Scheduling and placement of customers into races, groups, and teams

· Open/close cash registers, reconcile register drawer at shift close, balance transactions

· Prepare merchandise displays, restock snacks and apparel and maintain inventory

· Set-up Retail parties and small group events and provide attentive customer service

· Act as Event Coordinator for Birthday parties and other retail events

· Develop Daily To-Do lists and accomplish tasks as time permits

· Open and Close Shifts with attention to preparation and readiness for the following shift

· Keep facility in premier condition at all times completing all opening and closing duties

Guest Service Representative’s job skills and specifications include:

· Helpful, friendly and patient attitude and disposition with ability to SMILE at all times

· Excellent interpersonal and communication skills and a great team player

· Ability to accurately record information with strong attention to detail

· Able to multi-task and problem solve

· Able to work 15 to 28 hours per week including weekends and holidays

· Invested to do whatever it takes to help make RPM Raceway the best experience for every racer

Education and Qualifications:

· High school diploma or G.E.D. from an accredited institution

· College attendance working towards a degree is preferable with flexible hours available

· Patient, Presentable, Punctual and Responsible

Perks at RPM Raceway include:

(3) FREE Races per week; Discount for races, discount for events, discount for family members, discount on snacks and beverages

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 15 – 25 per week

Benefits:

• Employee discount
• Flexible schedule

Weekly day range:

• Every weekend
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person