Address
Form of work
SalaryJob Description
Primary Objective of Position
To ensure guest satisfaction by providing efficient service and superior guest relations while increasing sales volume and profitability.To embrace the values of the Company Culture and Guiding Principles.
Major Areas of Accountability
1) Meets and exceeds the expectations of the guests by providing outstanding Guest Service in accordance with the hotel’s policies/procedures, and the brand’s standards.
- Participates in the prompt and courteous check in and checkout of guests. Rates and room numbers should not be announced.
- Special attention should be paid to guest requests.
- Use guests’ names when communicating with them.
- Provide gracious and efficient telephone service as it relates to general PBX calls.
- Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists the hotels’ guests.
- Responds to guests’ requests promptly, efficiently, and courteously. Communicates effectively Arranges fulfillment of Guest Services by working with housekeeping, maintenance and food and beverage where applicable.
- Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
- Demonstrates resolve conflicts and negotiate effectively.
- Teamwork by cooperating, assisting, and communicating effectively with co-workers.
- Properly processes guest mail, messages, packages, and wake up calls.
- Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities.
- Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
- Completes all duties and prints all reports as specified on the shift checklist. Ensuring Financial Success Associate Engagement Presentation of Our Hotels Driving Guest Loyalty Community & Global Focus GSA 2017 2) Increase sales volume and profitability. Maximize revenue per available room using knowledge of rates, selling restrictions and strategies.
- Maximize room occupancy utilizing agreed upon overbooking policy, out of order rooms and upgrades.
- Maximize sales productivity by using proper sales techniques.
- Promote food and beverage outlets within hotel.
- Maintaining and stocking Pantry/Suite Shop.
- Ensures all guests establish credit upon check in.
- Monitors guest accounts to ensure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information. Ensure all charges are correctly entered on the guest’s bill, credit card control procedures are strictly adhered to, and accounts are balanced daily.
- Accurately closes shift by getting appropriate approval signatures and authorization codes. 3) Ensures the property consistently maintains a clean, hospitable and professional environment.
- Adheres to Hotel’s standards of operations.
- Ensuring compliance with licensing laws, health and safety and other statutory regulations.
- Maintains clean, safe and secure environment for guests and associates.
- Acts as security when needed to ensure guest and associate safety.
- Maintain a clean, pleasant, and professional image to the guest.
- Follows hotel’s grooming and dress standards and wear the proper uniform at all times.
Job Types: Full-time, Part-time
Salary: $14 -16.50 /hour
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Night shift
- Overnight shift
- Weekends only
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Required)
- Front Desk: 1 year (Required)
Work Location: In person
