Guest Service Representative

We are looking for a fun, and friendly person to round out our amazing welcoming committee at the Front Desk. Offering flexible work schedules, stable employment, and growth for those interested in getting their foot in the door.

Compensation includes a $15 per hour base wage plus tips. This is for a 3-11:30pm shift position.

Our diverse team is built with people who demonstrate high levels of customer service, communicate effectively with guests and team members, and follow instructions. We look for new candidates who can learn quickly, pay attention to the detail, and maintain composure when working under pressure. We believe in promoting internal candidates, as evidenced by our management & supervisory team members who worked hard to take their careers to the next level.

This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Additionally, this position oversees the bar which is attached to our front desk and brings in additional tip income. This is a great resume builder!

Skills Required:

Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.

Experience / Education:

Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.

When you join the our team in Harrisonburg, you become part of a culture where our employees and guests are our top priority. Our employee's approach their work with passion, enthusiasm, and attention to customer satisfaction. They also champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust. Our values are at the center of everything we do. We use them as guides to make decisions and chart our course daily.

Job Type: Full-time

Pay: From $14.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person