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SalaryAbout us
Doubletree by Hilton is a small business in Jacksonville, FL. We are professional, agile and professional.
Our work environment includes:
- Modern office setting
- Food provided
- Modern office setting
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Provide information about hotel services, amenities, and local attractions
- Handle guest inquiries and resolve any issues or complaints promptly and courteously
- Assist guests with check-out process, including processing payments and providing receipts
- Maintain accurate records of guest accounts and transactions
- Perform night audit duties, including reconciling daily transactions and preparing reports
- Operate phone systems to handle incoming calls, take messages, and transfer calls to appropriate departments
Qualifications:
- Previous experience in guest relations or hospitality preferred
- Knowledge of night audit procedures is a plus
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Bilingual/multilingual skills are highly desirable
- Strong customer service skills with a friendly and professional demeanor
- Ability to handle difficult situations with patience and tact
- Attention to detail and the ability to multitask effectively
- Knowledge of front desk operations and hotel management principles
Join our team as a Guest Service Agent and be part of a dynamic hospitality environment. We offer competitive pay, opportunities for career growth, and a supportive work culture. Apply now to start your journey in the exciting world of hospitality management.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
Work Location: In person
