Guest Service Agent (Davenport, Ia Candlewood Suites)

Candlewood Suites Davenport, IA

Looking to Join a close knit team! Look no further. We are currently looking for a friendly, kind, and courteous individual to join our front desk team.

Job Summary:

The purpose of the Front Desk Agent is to provide the utmost in service to hotel guests and staff while accommodating their needs/requests, yet also balancing the interest of the hotel.

The Front Desk Agent-Floater will maintain the IHG Brand standards by coordinating with other departments, as necessary, to fulfill the high expectations of our guests and patrons.

This is a great way to learn the tasks and duties of each shift, which will help advance your career in the hotel industry.

Responsibilities:

• Check guests in and out of the hotel - make future reservations when necessary
• Post and rebate room, tax, and other miscellaneous charges to guest accounts
• Able to handle hotel phone system, transfer calls, and take messages for guests and hotel staff
• Place, modify, and cancel guest reservations, inputting same into computer while noting any special requests
• Maintain daily an accurate inventory of available rooms
• Coordinate with other departments to fulfill special guest requests
• Communicate hotel facilities and services to guests at check-in
• Must be able to provide information regarding local area facilities for guests
• Provide information regarding the Brand Rewards program
• Responsible for maintaining hotel key security system
• Administer guest safe deposit boxes
• Maintain cleanliness and orderliness of front desk and lobby area
• Know how to properly handle wake-up calls
• Open and close shifts - make accurate cash drops
• Notify housekeeping and maintenance of any reported problems in guest rooms or on hotel grounds
• Distribute mail to guest boxes as well as to hotel staff.
• Maintain an inventory of special Guest Service items such as roll-aways, cribs, etc.
• Track status of rooms used for site tours or out-of-order for maintenance
• Assist with Laundry during down time, and as needed.

Requirements:

• Must be flexible and able to work varying shifts. 6A-2P, 2P-10P, 10P-7A.
• High School Diploma or GED
• Previous Front Desk Experience preferred
• Read and Communicate Clearly
• Previous Customer Service Experience required!
• Computer Proficiency

Job Types: Full-time, Part-time

Pay: From $13.50 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)
• Overnight Shift (Preferred)

Work Location: One location