Guest Service Agent

Want access to your earned wages the next day!?

Do you want access to discounted hotel rooms across the world?

Do you want incentive bonuses?

Do you want to join a dynamic company that provides training and growth opportunities!?

The search is over! Apply to join our team today! We are hiring immediately, and you can have instant access to earned wages right away through our financial wellness platform. Enjoy discounted hotel stays worldwide! We offer bonus potential for performance. As a member of our team you will have the opportunity to learn and grow in hospitality.

With Midwest family values and a high performance mindset, Hawkeye Hotels offers our employees an engaging and fulfilling workplace focused on excellence and growth. Our team comes from different backgrounds but are here for a common mission. If you share our passion for delivering exceptional experiences to our guests, and are eager to grow personally and professionally, apply to join our team!

Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. Because we move quickly and decisively, we maintain a consistent record of fast-paced development. This growth allows our associates to quickly gain valuable experience and develop as professionals. At every level of the business, our associates share a leadership mindset and embrace ownership over their unique responsibilities.

What can you add to this dynamic team? We hope to hear from you today.

The DoubleTree by Hilton - Downtown Davenport is currently seeking qualified candidates for the position of Front Desk Agent.

The main responsibilities include: To perform in a pleasant, professional, and efficient manner Front Desk responsibilities achieving timeliness, accuracy of information, and guest satisfaction as required by the brand and Hawkeye Hotels.

Please note***The working schedule is solely based upon the needs of the hotel business, meaning that the hours worked are directly affected by the hotel’s occupancy. ***

Other responsibilities include but are not limited to:

- Provide exceptional Guest Services and ensure guest satisfaction throughout their stay
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Assist guests with check-in and check-out procedures
- Process payments and maintain accurate records of guest transactions
- Provide information about hotel facilities, services, and local attractions
- Coordinate with other hotel departments to fulfill guest needs and requests
- Perform night audit duties as required
- Maintain a clean and organized front desk area

Skills:
- Strong customer service skills with a focus on guest relations
- Previous experience in the hotel industry is preferred
- Knowledge of night audit procedures is a plus
- Multilingual abilities are highly desirable
- Excellent communication and interpersonal skills
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Morning shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person