Guest Relations Agent

Description:

ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you.

HOW YOU’LL WORK

We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment - in person in exciting offices and virtually with leading technology. Working together across markets, teams, and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.

PERKS

• After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.
• You also get 2 weeks a year where you can work from anywhere in the world, your choice.
• To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.
• Giving back - we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.

POSITION SUMMARY

As a member of the Guest Relations team, you will be responsible for researching and resolving customer inquiries and feedback, focusing on post-departure issues. This is a role that requires the ability to work primarily independently but also as a team member, and to proactively offer solutions that improve our products and retain clients.

The position offers flexibility for remote, hybrid, or in-office work. However, we are specifically seeking applicants who are residents of the US or Canada, with a preference for those residing within the Pacific time zone.

Requirements:

KEY RESPONSIBILITIES

• Manage internal and external incoming emails and calls with a high level of service and professionalism.
• Gather information through research and queries to provide thorough and detailed written responses to feedback, tracking all issues to resolution.
• Compose written responses using appropriate grammar and tone, while offering elevated customer service.
• Review weekly reports from surveys, cruise managers, hotel managers, and local hosts.
• Cultivate relationships with clients and travel agents to promote client satisfaction and retention.
• Provide informative, proactive feedback regarding client needs and concerns to management and related departments, such as our Product and Operations teams.
• Other duties as required.

PREFERRED QUALIFICATIONS / EXPERIENCE / SKILLS

• Travel industry preferred, strong customer service skills/experience required.
• Strong writing skills including grammar and formatting.
• Proficient with most MS Office programs, including Outlook and Excel.
• Experience with Salesforce is a plus.
• Strong oral and written communication skills.
• Able to multi-task and prioritize.

COMPETENCIES / ATTRIBUTES

• Able to communicate effectively by phone and email.
• Strong listening and reasoning skills.
• Detail oriented.
• Able to locate and analyze information using internal resources.
• Able to work independently according to instructions.
• Able to contribute to a team environment and support team members as needed.
• Able to readily and frequently accept changes to work assignments.
• Professional, courteous demeanor and appearance.

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.