Guest Relations Agent

As a Guest Relations Agent, you will assist our guests with whatever they may need while visiting to help make their experience Hersheypark Happy! Guest Relations Agents may work at any of our four locations both inside and outside of the Park. Throughout the day, a Guest Relations Agent may sell tickets and add-ons, locate information and answer guest questions, assist guests with redeeming items, help guests register for Park programs, utilize de-escalation and conflict resolution skills, troubleshoot, problem-solve, and more.
Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.
Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.
As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!
Job Duties (Duties marked with an asterisk are essential functions of this job):

• Provide exceptional customer service by building rapport and making genuine connections with the guests*
• Sell various Park admission ticket options, season passes, and add-on items*
• Upsell Park programs and track inventory items*
• Listen to guest concerns and provide an appropriate response*
• Assist guests in enrollment in our Ride Accessibility Program*
• Assist at any Guest Experience department position. Positions include Ticketing & Admissions, Arrival Attendant (Front Gate), Hersheypark Call Center, Cabana Concierge, and various support positions at Hersheypark*
• Respect guest and company privacy by correctly handling confidential information*
• Adhere to operational standards for the Guest Experience Department*
• Assist in other areas of the Guest Experience Department as needed, including the Front Gate
• Perform other duties as assigned

Qualifications:

• Must be 18 years of age or older on the date of applying

Knowledge, Skills, and Abilities:

• Must have strong verbal communication skills
• Must have strong conflict-resolution/problem-solving skills
• Must work well with other employees and be able to interact enthusiastically with our guests
• Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines
• Must have the ability to safeguard confidential information

Job Demands:

• Must be able to work 3 days per week throughout the peak season to include a rotation of mornings, evenings, weekends, and holidays
• Employees are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, this position can spend the majority of the time working outside.
• Physical requirements include finger dexterity, standing, sitting, walking, bending, and reaching
• This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers)

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer