Guest Experience Team Member

Blueprint Cookies is more than a cookie company. We are a hospitality company that makes delicious cookies. By combining a thoughtful Guest Experience, putting our Team Members first, and gourmet cookies that rotate weekly (200+ flavors per year!) we’ve created the blueprint ;)

Our unique and inspiring culture invites and nurtures motivated people who aspire to be our future leaders.

We are seeking kind, intelligent, outgoing, and high energy individuals to join our team as Full Time & Part Time Guest Experience Team Members! This is an Entry Level opportunity with no previous experience required! We offer a clearly defined, objective path to create more value, earn more money and lead others. All you need is the motivation to learn and grow in a professional, team-oriented, guest- centric environment!

“Came for the cookies, stayed for the culture” Guest Experience Team Member, Jasmine

Have fun, work hard, learn new skills, and eat cookies! As a Blueprint Cookies Team Member, you will learn as you grow – training on every aspect of the operation and progressing in responsibility and pay. You will acquire various certifications along the way and will gain skills and experience to help you contribute to your success and ours. As a growing company, the opportunities are endless.

Expectations of our Guest Experience Team Members

• Crafting thoughtful and personalized experiences for our guests
• Greeting them, engaging with their kids, walking them through our cookies (cookie journey), helping them discover their new favorite cookie, taking their order, warming their cookies, and boxing their order.
• Assisting guests in a happy, positive and genuine way to ensure they feel welcomed. We are the neighborhood cookie company!
• We care about you so we expect you care about the people you work with. You take pride in setting your teammates up for success
• Self-motivated achiever interested in taking on additional roles and responsibilities
• You wake up with a positive outlook on life
• You desire making connections with our guests everyday

What You Should Expect from Us

• Leadership that cares about who YOU are. We expect you will hold leadership accountable to this
• Transparency, honesty, and clear communication. We believe in setting clear expectations for our Team Members
• Opportunities for growth
• An empowering environment where our Team Members make their own decisions which create the best experience for our guests

Qualifications

• Comfortable working in a fast-paced environment with kitchen and food prep equipment
• You have a growth mindset: you are intentional about improvement, always striving to be your best self
• A team player able to uphold high standards with a positive can-do attitude
• Quick and adaptable learner with collaborative communication skills
• Must be 18 years of age or older
• Ability to bend, reach, stoop, and lift up to 50 pounds
• Ability to be on your feet for long periods of time - you’ll be movin and groovin your entire shift
• Ability to read, write and communicate in English

BenefitsWe believe that building confidence through knowledge, experience, and honesty is the first step to your success. We provide an environment that encourages learning and growth, and we reward individuals who meet and exceed our standards of success. We are committed to taking care of our Team Members through the opportunities it creates. Team Members will enjoy competitive pay rates, work/life balance, PTO opportunities, generous benefits and great bonus programs.

• Along with a competitive paycheck (Team Members average $21/hour including tips), you will work in a nurturing environment where you will learn valuable business and people skills
• Performance-Based Advancement
• Level 1 ($12/hr + tips)
• Level 2 ($13/hr + tips)
• Level 3 ($14/hr + tips)
• Level 4 ($15/hr + tips)
• Thoughtful Bonuses
• $100 bonus for reading Setting the Table by Danny Meyer
• Profit sharing for large caterings
• High sales volume bonuses
• Google/Yelp Review bonuses
• Work- life balance: most Team Members work 20-30 hours a week. This means time for your side business (we love the Entrepreneurial spirit), family, hobbies, school, a second job, etc
• PTO: As an hourly Team Member, you will have the opportunity to earn PTO through our RAD program
• A shift cookie and a 25% Team Member discount - let’s be honest, one of the best reasons to work at a cookie company is access to cookies

We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Restaurant type:

• Bakery

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person