- Using the TEG Steps for Delivering Epic
- Using the 5 C’s: TEG’s Hospitality Habits
- Care
- Customize
- Courtesy
- Cleanliness
- Communication
- Efficiently managing interactions in the lobby by:
- Checking in teams
- Coordinating start times with Team Leader
- Answering the phone
- Accurately booking games
- Being a TEG Brand Ambassador
- Enthusiastically explaining our games
- Immediately and graciously resolving service failures
- Making groups of 2-50 feel welcome, cared for, and excited for their adventure
- Collecting information and making connections with every guest
- Introducing teams to their Game Guide
- Following the Steps for Effective Selling
- Successfully trained on at least 3 game (during a store opening we adapt this)
- At least 60 days as a TEG team member (during a store opening we adapt this)
- Demonstrated knowledge of our games, standards, and brand
- This role requires working nights, weekends, and sometimes holidays
- Must be able to handle physical activity as it relates to the job such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs and minor game repairs.
- Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
- Genuine love for serving others
- Flexible, humble, and teachable
- Ability to function both creatively and administratively
- Basic computer abilities
- Exceptional listening skills
- High capacity for creative problem solving
- Energetic, friendly, and patient
- Clear and articulate communicator
- Our store is open anywhere from 7am until 12am (or after) during normal operating hours. However, during a new store launch (the first month or two) the hours will be adjusted as we are in training. Shifts will be more like mid-shifts (for example 12:30pm-9:30pm).
- At TEG we adjust the shifts based on business needs. This is further explained in interviews.
- Full Time (FT) for this position means: Hourly is 30 hours per week, most available hours are Thursday- Sunday. Nights, weekends and holidays are our most available times for hours for our FT team members. 4-5 shifts per week is normal for FT team members.
- Part Time (PT) for this position means: Less than 30 hours per week.
For more information email: devin.dixon@theescapegame.com