The Guest & Safety Experience Specialist is responsible for supporting the overall guest experience ensuring the safety of both hotel guests and Associates while also handling all respective security issues and/or disruptive activity that may occur at the hotel.
Responsibilities:QUALIFICATIONS:
- High school diploma or equivalent with at least 2 years applicable security and/or guest-related hotel experience is required.
- Current FLSD (Fire Life Safety Director) T89 or F89 license required.
- Ability to clearly communicate with guests in respectful and courteous manner while portraying a degree of professionalism at all times.
- Ability to Solve problems and handle emergency situations
- Comprehensive knowledge of all fire and life safety systems
- Ability to operate radio or telephone equipment and/or console monitors
- Effective oral and written communication skills
- Active listening skills
- Ability to assess and evaluate situations effectively
- Ability to identify critical issues quickly and accurately
- Attention to detail
JOB RESPONSIBILITIES:
- Assisting guests with luggage as appropriate.
- Assist with running amenities to guest rooms (i.e. towels coffee etc).
- Respond to miscellaneous guest needs (i.e. television reset toilet plunged etc.).
- Overnight schedule may require this role to assist with the linen delivery and/or garbage pick up as required by applicable hotel contract.
- Maintaining accurate fire and life safety log books in accordance with state/local Fire Codes.
- Be a liaison between Property Management building staff and first responders in the event of an emergency.
- Conduct drills training and other day to day oversight of fire and life safety plan in accordance with state/local Fire Codes.
- Ensure that all local FD Inspections Testing & Maintenance is scheduled completed and documented.
At A Glance
The newly renovated Hotel MdR - A Doubletree by Hilton Hotel boasts a prime location in Marina del Rey and is located near Abbot Kinney in Venice, Santa Monica. The hotel is just four miles from LAX Airport, making it the ideal destination for work or play. Enjoy Marina del Rey’s temperate year-round climate while dining al fresco at Barbianca Local Kitchen. This indoor/outdoor bar and restaurant overlooks the pool and serves a delightful selection of northern Italian cuisine with a Napa Valley twist.
Being near ‘Silicon Beach,’ our hotel is surrounded by innovation, technology and creativity. Companies such as Google, YouTube, Sony Pictures and Electronic Arts are our neighbors, making Hotel MdR the ideal home base for business travelers visiting the Los Angeles area.
Plan a conference, special event or wedding at this stylish hotel for an unforgettable experience. Our 5,000 sq. ft. facility offers spaces unlike any other hotel in Marina del Rey.
The 283 guest rooms deliver convenience and comfort. Enjoy excellent guest room amenities and up-to-date necessities including flat screen televisions and complimentary wireless Internet access. Work up a sweat at our state-of-the-art fitness center and relax in our resort-style pool.
Highlights
- Adjacent to Marina Marketplace featuring 40 shops, restaurants and entertainment options
- Easy access to Santa Monica, Downtown LA, Hollywood, Beverly Hills and four miles from LAX
- Barbianca Local Kitchen, an indoor-outdoor full-service restaurant and bar
- 5,000 sq. ft. of meeting space, including a 3,000 sq. ft. ballroom
- Complimentary WiFi throughout the hotel
- Pet-friendly hotel
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan