Guest Advisor / Customer Service / Front Desk

As a Guest Advisor / Customer Service / Front Desk, you are the face of our spa. Guest Advisor’s are personable, professional, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring passionate professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.

Guest Advisor / Customer Service / Front Desk $18+/hr based on experience. Plus earn commission on product sales, membership bonuses and other incentives.

Part-time or full-time positions available. Must be available to work Sundays.

Advancement opportunities to Senior Guest Advisor, Lead Guest Advisor and Assistant Spa Manager

Guest Advisor / Customer Service / Front Desk Responsibilities

• Greeting and assisting guests
• Scheduling appointments and answering phones
• Checking guests in and out and ensuring the accuracy of all transactions
• Maintaining a clean and beautiful spa, retail space, and reception area
• Educate guests on our treatments, retail products and membership program
• Maintain and provide accurate and timely responses to all guest inquiries
• Ensure an exceptional guest experience every visit
• Willingness to work as a team player to proactively support the spa’s needs
• Attention to detail in all aspects of spa coordinators responsibilities

Guest Advisor / Customer Service / Front Desk Requirements

• Passionate, self-motivated and goal-driven
• Attention to detail, organized and ability to multitask
• Reliable, punctual, and trustworthy
• High energy and sense of urgency
• Professional, personable, articulate, and team player
• Ability to promote and sell membership program and retail products
• Customer service, retail and/or sales experience is strongly desired. Skin care, beauty or hospitality experience a plus
• Must be willing to commit for at least 1 year
• Must be available to work 1 weekend day in addition to other days and/or nights
• Mindbody experience a plus
• Drug/alcohol/smoke free

Guest Advisor / Customer Service / Front Desk Benefits

• 401k plan
• Health/dental/vision (30 hours or more)
• Employee referral bonuses
• Complimentary treatments
• Discounts on products, treatments and gift cards

Spavia Day Spa has been in business for over 5 years and is owned and operated by a local family in the community. We love what we do and we care about our team! We offer a great family oriented work environment with frankly the best team of people to work with.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Application Question(s):

• What days/evenings are you available to work? Please include weekend availability
• Do you have experience using Mindbody online software?

Work Location: In person