Guardian of the Gate

ESSENTIAL FUNCTIONS:

• Greet and welcome all guests and patrons warmly at all times.
• Receive calls for restaurant, roof top reservations, general inquiries, and deliveries, messages for patrons and hotel guests; among other inquiries.
• Responsible to answer the main PRC (Private Rooftop) Reception line and sending calls in the right direction as needed.
• Be well versed on all aspects of the PRC (Private Rooftop), including all menus, and daily events.
• Receptionists must keep the reception area, desk, and coat check clean at all times.
• Take IRD orders.
• Knowledge of IRD menus.
• Perform Guest List duties.
• Assist with any guest related issues.
• Converse with hotel guests and patrons and report any potential issues to their manager.
• Maintain a fun and energetic attitude at all times.
• Performs other duties as assigned by supervisor/manager

JOB REQUIREMENTS:

Education and/or Experience-

• Minimum of 1 year within a full-service hotel property or similar environment is preferred.

Language Skills—

• Ability communicates effectively and professionally with other departments, guests, and others in English.
• Knowledge of other languages is a plus.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Ability—

• Regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 30 pounds.
• Required to use hands to finger, handle, or feel objects.
• Regularly required to stand, walk, and talk or hear, bending, stooping, and kneeling.
• Must be able to stand for 8+ hours per day.

Other—

• Must be able to work nights, weekends/holidays.
• Ability to multi-task.
• Must have a strong attention to detail.
• Must be able to communicate effectively.

(Please note: Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).