Group Vacation Travel Specialist

This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, TN, TX, VA, WV

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Dollars to help you explore the world, remote work, a full benefit package including medical, dental, vision, disability, company sponsored life insurance, tuition reimbursement, 401k contributions, end of year perks, and a fully engaged leadership teamdedicated to treating associates like part of the family!

It is a priority that our associates demonstrate competence and character that inspires trust by integrating our core values into every action and decision. Our core values state: together we are stronger, demonstrating genuine care and concern to do what is right when no one is looking, with a focus on being curious, creative, and driven and having a work hard, play hard mentality.

A day in the life of the Group Vacation Travel Specialist may include:

• Planning and executing operations of Select groups by working with vendors, hotels, or ground transportation companies on details prior to group arrival.
• Coordinating air for group air blocks including deposits, reductions, and final name lists.
• Responsibility for finalizing air details for group departures in conjunction with Group Air.
• Assisting with maintaining group blocks for reduction dates, deposits, and final payment dates.
• Processing individual and group payments to vendors and follow up on confirmations.
• Coordinating with suppliers to ensure current discounts for group departures.
• Assisting with developing and maintaining sell sheets for group departures.
• Communicating supplier discount adjustments and revised sell sheets/dashboard with advisors and marketing.
• Finalizing group accounting with vendors and sending net final payments. Determining amount of commission or overpayment due to Fox World Travel (FWT).
• Communicating with FWT accounting regarding cancellations and pricing adjustments.
• Monitoring and maintaining group inventory for booking and payment information in GroupMinder on a system level and updating team as needed.
• Coordinating with marketing for graphics, documents, brochures, website integration, assistance with writing copy, and submitting final proofs for approval.
• Responsibility for keeping up to date with GroupMinder software changes and communicating changes to advisors and associates.
• Monitoring and making additions to master group calendar and completing necessary tasks.
• Accompanying groups as either a “Tour Manager” or support staff when requested.
• Assisting team members with the day-to-day operations and providing mentoring or back up as needed.
• Assisting with operations and booking for media groups.
• Answering calls and monitoring web email to process bookings on group space.
• Reconciling preliminary accounting reports with the group database to ensure they are accurate with regard to sales and payments.
• Assisting and participating in recorded webinars that are sent to Fox Group Vacation travelers with travel documents and detailed information regarding their upcoming trip.
• Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.

You’ll love this job if you have:

• Personal Effectiveness/Credibility.
• Organizational, planning and research skills.
• High level of communication proficiency – verbal and written; appropriate use of grammar.
• Information gathering and analytical skills.
• Strategically oriented skills; ability to collaborate.
• Sound judgment and decision-making ability.
• Attention to detail and accuracy.
• Ability to deal with highly complex situations.

This opportunity might be for you if you have:

• Strong organizational, decision making and problem-solving skills.
• Ability to work independently with little supervision.
• Initiative to identify and take on new assignments and duties.
• Ability to identify process improvement opportunities and implement them.
• Ability to be a personable and professional representative of FWT with customers and vendors.
• Ability to be a team player with a positive attitude.
• Ability to multi-task and handle constant changes in a fast-paced environment.
• Ability to take on challenges.
• Excellent verbal and written communication skills.
• Ability to maintain consistent standards of performance and quality assurance.
• Drive to be assertive, creative, dependable, detail and goal oriented.
• Group Vacation Travel sales or group travel sales (preferred).
• Group airline ticketing background in Travelport GDS (preferred).
• Proficiency in internet use, Microsoft Word, Excel, PowerPoint, Publisher, Outlook, and Adobe.
• Intermediate-level typing ability.
• Possession of or can obtain a U.S. Passport.
• Experience with basic graphic design (preferred).
• Domestic and international travel experience (preferred).

Occasional business travel, overnight stay may be required for training events and to visit Fox World Travel locations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.

While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus.

The incumbent may occasionally be required to lift up to 50 pounds

Incumbent must be able to travel by airplane, rail, boat and/or car at any given time as required by the position. Ability to drive to client and company locations.

Work Environment

The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets.

For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.

If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at www.foxworldtravel.com/careers.

Work hard, play hard and travel often with the Fox World Travel Team today!

If hired for this position, you would be an employee of Fox World Travel, therefore, no fees would be associated with your training or employment. Also, Fox World Travel does not charge any fees as part of the application process.

Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.

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