National Hardware Specialist, Automation – Remote – 80% Travel

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The National Applications Specialist for Beckman Coulter Diagnostics is responsible for moderate to large-scale implementations defined within processes and procedures as well as the network interfacing of complex, multi-discipline, diagnostic laboratory Automation systems. These specialists have the demonstrated ability to communicate and collaborate cross functionally with field service and project management. They partner with Field Specialists and peers, either as part of a team or individually, often on a remote basis. Through their influence and expertise, they assist in development of effective workflows and supporting processes through experience, influence and gaining agreement with customers.

This position is part of the National Service Support Team covering the United States and will be fully remote; however the position requires location in the Central United States within one hour of a major metropolitan airport. This role requires at least 80% travel, with much of the travel by plane. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the National Automation team and report to the Automation NSS Supervisor/Manager responsible for implementation of complex automation systems. If you thrive in a dynamic, fast-paced, cross-functional team environment committed to delighting customers with high quality execution in a customer facing role and want to work to build a world-class diagnostic service organization—read on.

In this role, you will have the opportunity to:

• Develop expert software and applications skills to support laboratory automation systems, providing technical guidance to field support teams with limited degree of supervision
• Execute implementation processes that create reference level customers
• Communicate complex concepts effectively to both internal and external customers serving as a technical expert, directing and facilitating work activities of others
• Provide advanced applications and workflow troubleshooting, both on-site and via remote phone support, to customers, Field Applications and Hardware Specialists
• Utilize mentoring and training abilities to transfer vital system knowledge and operational skills to customers and front-line support personnel.

The Essential Requirements for a National Hardware Specialist:

• Bachelor's Degree in Engineering or related discipline with 3+ years complex electro-mechanical troubleshooting and repair and automation experience which could include military experience; or Associate's Degree with 5+ years of same
• Highly flexible and willing to travel domestically at least 80% of the time (based on the need of the position) at times on short notice (1 day), working from a home-based office located within one hour of a major metropolitan airport.

It would be a plus if you also possess previous experience in:

• Diagnostics Laboratory Automation Applications experience highly preferred
• Strong computer skills (MS Office), knowledge and network/LIS communication and troubleshooting skills
• Ability to lead, influence and collaborate across customer account and business functions through a proven ability in customer facing interpersonal communication and facilitation skills.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

This job is also eligible for bonus/incentive pay and OT.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.