Travel Agent Support, Rewards And Recognition Specialist

At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a Travel Agent Support, Rewards and Recognition Specialist within ALG Vacations, one of our 14 industry-leading brands. In this role you will provide direct support to the Manager and Lead of the Travel Agent Support, Rewards & Recognition team with functions across both the Sales Support and Rewards & Recognition departments. The Specialist directly supports our Business Development Managers (BDMs) to ensure the organization's revenue growth objectives are met. This role will be the primary point of contact for BDMs to initiate and complete tasks associated with the management of their territories and travel agency accounts. This individual will be responsible for following established processes to ensure efficiency and consistency in our execution. The Travel Agent Support, Rewards & Recognition Specialist will work with many departments in the organization to achieve the team's objectives.
A successful Travel Agent Support, Rewards and Recognition Specialist will:

• Respond to inquiries from travel agency distributors and direct service issues to the appropriate department.
• Be proficient in navigating our travel agency booking technology, VAX VacationAccess
• Escalate service issues as needed for timely resolution with strong follow-up communication.
• Be proficient in using Business Intelligence sales reporting tools.
• Be successful at Salesforce database management for Travel Agent Support
• Have excellent verbal and written communication with key accounts; be responsive to agent needs and issue resolution with timely follow-up.
• Manage inbound e-mails related to the Agent Rewards Discount Agent Vacations, and WAVES loyalty program.
• Build and apply promo codes, process air and hotel redemptions, and assist with password reset and point reconciliation.
• Assist leadership with verifying the accuracy of all bonus point offers loaded.
• Document activities, manage service cases, and run reports in Salesforce.
• Interact effectively with internal and external team members, partners, and suppliers.
• Performs other duties or special projects as required or as assigned by a manager.
• Assist Manager with Elite program benefits fulfillment and tracking.
• Assist Manager with other projects as assigned.
• Update monthly scorecard files with travel agency contact information.
• Follow established processes to request promo codes, prize letters, commission agreements, cancel fee agreements, affiliate websites, CRM integrations, and Agent Rewards travel.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

Requirements

• High school Diploma
• Travel industry experience preferred, but not required
• Salesforce experience preferred, but not required
• Strong MS experience including but not limited to outlook, word and excel
• Highly flexible
• Highly organized
• Strong time management skills
• Willing to learn and take on new projects
• Strong listener
• Team player
• Ability to multitask
• Analytical and detail oriented
• Strong verbal and written skills
• Ability to work in fast paced environment
• Ability to prioritize work and various timelines
• Valid passport and ability to travel international <5% of the time for destination immersion

About Apple Leisure Group
As North America's only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: Management of 5-star and 4-star luxury resorts through Hyatt Inclusive Collection® award-winning brand portfolio
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 Travel Agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
About VACATIONS
The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers - they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price
Our Values
At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being
ALG's Commitment to Diversity & Inclusion
Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.
Benefits at a Glance

• We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.