Group Account Supervisor

Company Description

We’re Heartbeat, the marketing agency for Healthcare Challenger Brands and the brave clients behind them. And hopefully you’re our next Group Account Supervisor helping us to deliver game-changing campaigns for consumers & HCPs.

Read on to learn more about what qualities we’re looking for in a new member of the crew and why you’re gonna dig working with us.

Job Description

Agency Operations  

• Helps guide process, details, and helps develop tactical plans.  
• Finances: Helps to develop and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates. Raises client awareness as to when changes in client direction affect estimates. Thorough knowledge of contract and its implications. 
• Sound decision making regarding hours dedicated to jobs, what to prioritize. Good understanding of all basic financial tools necessary to account management  
• Trouble shoot: Solution oriented. Knows when things might get off track in agency operations. Uses experience and judgment to proactively solve for potential problems before they get too big. Ability to identify client issues, and work with Account Lead to moderate conflicts and influence management decisions  

 

Knowledge  

• Understanding of the therapeutic category, the audience and at least two channels. Basic knowledge of at least one other category, and another audience.  
• Continuously learning technology  
• Demonstrates and applies knowledge of assigned brands 
• Ensures team adherence to agency process.  

 

Strategy  

• Vision: Works with team lead to help develop communication objectives & strategies (e.g. marketing/ brand platform briefs).   
• Demonstrates passion for the brand  

 

Tactics and Execution  

• Supports with the Development of marketing/ brand platform briefs.  
• Production: Manages the production of client-approved marketing tools  
• Creative: collaborates on creative brief development  
• Works with team members in developing the writing and preparation of marketing communications plans and proposals  
• Communication: communicate key Client issues/ initiatives to team accurately and in timely manner  
• Demonstrates the ability to think creatively and strategically  
• Basic knowledge of PHCG businesses, offerings, and tools  

 

Client Relationship  

• Builds trusting relationships with client counterparts.  
• Relationship: Frequent, positive client contact with key clients  
• Supports the team lead to ensure everyone is focused on brand strategy and positioning: client, account team, and other internal departments  
• Agency Champion: Understands, communicates and advocates the agency POV (point-of-view).  
• Ensures client is kept apprised of all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly.  
• Supports in ensuring timely, accurate client documentation & correspondence 

Qualifications

What you’re bringing with you:

Across 5+ years of experience, you know what it takes to slay Client Services. These are the core skills
you’ve totally nailed:

Knowledge
•  Deep, expert understanding of the therapeutic category, the audience and at least two channels.

Basic knowledge of at least one other category, and another audience

•  Continuously learning technology
•  Demonstrates and applies extensive and expert knowledge of assigned brands
• Successfully serves as point of authority and/or source of advice for therapeutic area
• Ensures team adherence to agency process. Identifies issues and leads problem resolution

Strategy

Vision:

• Develops communication objectives & strategies (e.g. marketing/ brand platform briefs).
• Has the ability to see the big picture and identify the key/broad issues while still driving the process and details

Planning:

• High-level analysis of category, research, and competitive data.
• Analyzes and extracts findings/issues from all available marketing data.
• Active in strategic development.
• Demonstrates passion for the brand

How you’ll strengthen the team:

Our team is looking for someone who exhibits integrity, trust and self-development. Beyond that, here’s how you’ll make your mark:

Tactics and Execution

• Develop marketing/ brand platform briefs). Owns the agency process. Shows resourcefulness and thoroughness in developing tactical plans, including budgets and timelines.
• Production: Supervises and effectively manages the production of client-approved marketing tools

Creative:

• Collaborates on creative brief development
• Assume responsibility for the writing and preparation of marketing communications plans and proposals
• Communication: communicate key Client issues/ initiatives to team accurately and in timely manner
• Demonstrates the ability to think creatively and strategically
• PHCG Offerings: Basic knowledge of PHCG businesses, offerings, and tools

Client Relationship

• Builds trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value.

Relationship:

• Frequent, positive client contact with key clients
• Brand Champion: Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments

Agency Champion:

• Understands, communicates and advocates the agency POV (point-of-view).

Presentations:

• Ensures client is kept apprised of all account activity: this includes ultimate
• responsibility for ensuring that appropriate written reports are delivered accurately and quickly.
• Presents complex data or messages in clear, succinct, compelling manner to clients
• Lead role in ensuring timely, accurate client documentation & correspondence

Additional Information

Compensation Range: $70,000 - $117,500 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.