Greeter/Host/Hostess

DIN TAI FUNG RESTAURANTS
Job Title: Greeter/Host/Hostess
Compensation: $16.78/hour + Estimated Tips ($32-$78/shift)*
Status: Part-Time
Location: Manhattan - Paramount Plaza - 1633 Broadway New York, 10019
*Actual tips will vary based on shift and store location
About Us:
Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao, or steamed soup dumplings, each made by hand with our Golden Ratio of 18 folds. Originally founded in Taiwan as a cooking oil retail business in 1958, Din Tai Fung was reborn as a dumpling and noodle restaurant in 1972. Since its founding, Din Tai Fung has become world-renowned for its quality, standardization, and service. It currently has over 170 locations worldwide, including 14 US locations in California, Washington, Oregon, and Nevada.
About the Role:
Greeters/Hosts/Hostesses are responsible for greeting and hosting guests. Greeters utilize Din Tai Fungs text message waiting system to check in guests and seat them at the assigned tables in a manner that promotes maximum efficiency and table turnover to ultimately reduce wait times and provide a great experience for the guest.
Benefits and Perks:

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Opportunities for growth; we love promoting within!

Job Responsibilities & Tasks:

• Provides a cheerful, welcoming first and last impression for all guests with exemplary customer service
• Utilizes the text-message waiting system or manual waiting system to accurately and efficiently enter guest information and provide accurate quote times according to Din Tai Fungs Quote Time Standard Operating Procedure (SOP)
• Communicates with other greeters, setters, and support staff to ensure the guest seating experience is seamless and efficient
• Walks guests to their tables while providing engaging, welcoming, and personalized conversation
• Cleans, organizes, and maintains the Greeter and Cashier areas and all adjacent areas
• Performs Greeter Side Work, including but not limited to cleaning menus, wiping windows, sweeping, and taking out trash
• Labels all items in accordance with Health Department regulations and Din Tai Fung procedures
• Attends monthly staff meetings and Greeter meetings

Supporting Functions:

• Maintains a cheerful, friendly and welcoming demeanor to all guests and co-workers
• Keeps all Front of House areas clean, organized and sanitized
• Lifts/moves boxes, bags, chairs, and tables (up to 50 pounds)
• Assists with regular deep cleaning of the restaurant
• Maintains confidentiality regarding all propriety information, including but not limited to recipes and Standard Operating Procedures (SOPs).

Job Requirements:

• We are searching for friendly, energetic, highly motivated people who will thrive in a fast-paced, team-oriented environment
• Experience preferred but not required
• Flexible Work Schedule
• Ability to stand for long periods of time
• Positive and Professional Attitude

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Din Tai Fung is an Equal Opportunity Employer and complies with the Fair Chance Initiative. Din Tai Fung is an Equal Employment Opportunity Employer M/F/D/V
Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally.