Grace By Nia Boston - Assistant General Manager

As the Assistant General Manager, a typical day might include the following:

• Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
• Directly supporting the General Manager, acting in the GM's absence when needed
• Maintaining an accurate and up to date manpower plan of FOH staffing needs
• Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities
• Exhibit high performance standards and ensure all FOH team members are providing exceptional service to patrons
• Perform night check outs and audits
• Investigate and resolve service/food quality concerns
• Maintain safe, secure and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
• Other duties to be assigned based on venues requirements

Supervisory Responsibilities:

• Staffing, training and developing FOH hourly employees through orientations, ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basis
• Provide a positive, fun working environment for associates