Golf Shop Outside Service Associate

JOB LOCATION
1700 S Old Tom Morris Rd Aurora, Colorado 80018-3089
City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES
This is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act.
Hiring salary for this position is $16.00/Hour
Performs a variety of manual and skilled functions associated with daily Golf Shop Outside Services at one of the cities owned golf courses. Primary focus of position is making sure all outdoor amenities and services are provided to customers in a professional manner aimed at maximizing the overall customer experience. The Golf Division operates the courses as a division of the Parks, Recreation and Open Space Department.
PRIMARY DUTIES AND RESPONSIBILITIES
**DAILY ACTIVITIES MAY INCLUDE ANY OF THE FOLLOWING**
- First priority is to assist customers with inquiries and create a welcome environment
- Keep staging are stocked with carts and ensure used carts are removed and cleaned
- Monitor driving range and ball machine to ensure proper setup and sufficient supply of clean range balls
- Operate range picker when range ball supplies are running low or when necessary to do a clean pick
- Pick up trash around clubhouse and out on course when required
- Ensure water is replaced at club cleaning stations and club holding racks are in an orderly manner.
- Maintain communication with pro shop to address any operational issues that need dressed
- Provide support for various tournament, league or other special event activities
- Performs other related duties as assigned.
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
Education/Experience: Previous golf course experience preferred but not necessary.
Knowledge:

• Awareness that the customer experience must be the priority if we are to be successful
• Understanding that as a government employee, it is our job to serve the public
• Awareness of the importance of treating everyone with equal respect and kindness
• Awareness of the need to keep Outside Service areas looking clean and orderly at all times

Skills:

• Good interpersonal skills that allow for friendly interactions with the public and employees
• Servant oriented attitude - desire to help customers feel welcome and appreciated
• Knowing when to offer assistance to help with a situation

Abilities:

• Establish and maintain effective working relationships with employees at all levels of organization
• Be professional when interacting with fellow-employees and the public
• Handle sensitive situations with tact and diplomacy
• Communicate effectively both orally and in writing
• Know when to call on a supervisor or another more experienced staff member to assist with a situation
• Creatively solve problems, negotiate and handle stressful situations in a positive manner
• Have an open mind and look at situations from multiple perspectives
• Take direction and sometimes criticism from superiors in a constructive manner

Licenses and Certifications Required:

• Pass background check
• Colorado Driver's License (at the discretion of the Supervisor)- within three months of being hired

Essential Personnel:

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel

Physical Demands:

• Medium - work that involves lifting/carrying no more than 50 pounds with or without assistance
  
  • Continuous standing and walking
  • Frequent pushing, pulling, bending, lifting, carrying, stooping
  • Speech communication and hearing to maintain communication with employees and citizens
  • Hand/foot/eye coordination for operation of radios, golf carts, range equipment and cleaning equipment

Work Environment:

• Works primarily outdoors in varying weather conditions with access to shelter when necessary

Equipment Used:

• Will operate golf carts regularly. Potential for operating range ball picker, ball washer, ball machine and radios
• Depending on tee sheet software, potential for utilizing iPad type device to assist in tracking customer flow
• This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.