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Form of workWe are currently recruiting for qualified applicants for Golf Shop Supervisor at Fossil Trace. Come and see why the City of Golden is the place you want to be!
Why work at the City of Golden?
Being a Golden employee is more than just a job, it's a lifestyle. Golden is a vibrant outdoor community making it a great place to live, work and play.
Location, location, location - Work near great restaurants and shops, hit the trails, and enjoy the outdoor scenery of Clear Creek and the foothills. Convenient commuting from all directions.
Paid time off - Paid vacation starts at 16 days (that's over 3 weeks!), plus 12 days of sick time and 12 paid holidays each year.
Great benefits - The City matches up to 8% of your retirement contributions, plus offers a full-spectrum of benefits and perks, including tuition reimbursement (check it out)!
The Golf Shop Supervisor is directly responsible for areas of the operation including, but not limited to, maximizing daily golf course activities, operations, and efficiencies. Directly responsible for supportive tasks, providing answers, insights, instructions, and assistance for services via phone, email or in person. Responsible for supervising specific parts of the golf operation including but not limited to Merchandise Coordinator, Golf Shop Leads and Attendants. This position is eligible for for commissions on Golf Shop sales and receives a 50% Employee meal discount.GOLF OPERATIONS
Responsible for building positive relationships by going above and beyond with guest service, ensuring all questions, cancellations and confirmations are handled professionally.
Management of facility and building issues that may arise, including, but not limited to: cleanliness, connectivity, emergency and non-emergency situations, power, building security, water, etc.
Ensure Golf Shop Staff is properly checking in all fees and other charges, facilitating accurate accounting and recordkeeping.
May be responsible for implementation of new programs (as decided by and in collaboration with the Golf Professionals) and optimization of existing programs.
Provides leadership and vision to members of the golf division and City of Golden Parks & Recreation Department.
Attend applicable meetings, including management and staff meetings, when requested.
Responsible for a minimum of 32 hours behind the Golf Shop counter in the off-season (November 15 - March 1), including supporting open and close procedures.
Setup regular written communication with Head Professional to include facility, programming, staff, and guest updates.
Assist Head Professional with the financial and operational performance of the Golf Shop operations and golf services.
Work closely with all departments to achieve the goals and objectives of the facility, including, but not limited to Golf Shop Leads and Attendants, Assistant Professionals, Restaurant General Manager, and Guest Services staff.
Responsible for daily cash reports and bank deposits at the end of each shift. Performs daily collection, deposit, and accounting procedures for golf course fees and charges in accordance with City policies and procedures.
Liaison to the retail team, including the Merchandise Coordinator, assisting in inventory control of hard goods, soft goods, special orders, displays and sales.
Liaison to Player Development team, including Lead Assistant Professional and Assistant Professional in support of programming including, but not limited to: clinics, instruction and leagues, as needed.
Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment.
Adhere to, enforce, and implement policies and procedures of the facility as well as the City.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Responsibilities include interviewing, hiring, training and evaluation of Golf Shop staff, including Golf Shop Leads and Attendants. Plans, assigns, and directs work tasks, appraises performance, rewards, and disciplines staff members, addresses complaints, and resolves problems.
Oversees daily business operations, including financial reports, point of sale (POS) training, sales tracking, troubleshooting, and programming (tee sheets, pricing, sales items, etc.). Responsible for learning all aspects of the POS system and automated tee time system (ClubProphet).
Leads and trains staff to offer exceptional customer service to all guests while also handling complaints and specific guest requests.
Ensures operations, management systems, processes and best practices are in place.High school diploma or equivalent. Bachelor's degree in business or related field preferred. Must possess a background in hospitality or golf. Minimum two years golf course, resort, hospitality, or hotel experience with 1-year supervisory experience. Must be computer literate with working knowledge of MS Office and Excel. Must possess excellent customer service and interpersonal skills.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid drivers' license with good driving record.
Current CPR/First Aid Certification preferred.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
LANGUAGE SKILLS
Must possess outstanding customer service skills and ability to deal with diverse populations. Ability to direct assigned personnel in necessary areas to maintain golf course and assist customers. Ability to speak effectively one-on-one or before groups of customers, employees, boards, etc. Ability to respond to customer concerns promptly and effectively. Ability to establish and maintain effective working relationships with employees, the public, and other agencies.
MATHEMATICAL SKILLS
Ability to analyze and prepare budgets and financial information in accordance with city policies. Ability to apply concepts such as fractions, ratios, and proportions to practical business situations.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must possess excellent conflict resolutions skills.
OTHER SKILLS AND ABILITIES
Possess fundamental knowledge of the game of golf and facility operations. Exhibits strong organizational, planning, and problem-solving skills.
MATERIALS & EQUIPMENT DIRECTLY USED
Computer, printer, general office equipment, golf course equipment, golf carts.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee must occasionally lift and/or move items up to 50 pounds, such as golf bags, golf clubs, range golf ball buckets, etc. May assist staff in setting up tables and chairs for special functions. Walking and standing approximately 3 - 4 hours a day may be required. Must be able to answer phone and hear and respond to telephone inquiries. Uses vision to read handwriting and computer data, greet customers, and perform general management duties. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee may be exposed to outside weather conditions including exposure to sun, grasses, and various changing weather conditions. Primarily office environment with moderate noise levels.
City of Golden is an Equal Opportunity Employer
Employment Type: Full-Time
