Golf Course Outside Services

Position: Golf Course Outside Services

Department:Golf Course

Salary: $18 - $23/hr DOQ

Position Summary

Provides optimal customer service to Passholders and Guests. Attempts to anticipate and fulfill customer needs in a variety of responsibilities as assigned which include work in Cart Barn, Valet, Starting and/or Course Play (Ranger).

Supervision Received

Works under the direct supervision of the Director of Golf and Operations Manager.

Supervision Exercised

None.

Essential Functions

These duties and responsibilities are not meant to cover every job requirement and may be changed from time to time.

• Always represent Gypsum Creek Golf Course in a professional manner using tact, diplomacy and courtesy when interacting with guests.
• Greeting guests (smiling, waving, thanking, opening doors).
• Respecting fellow employees.
• Attitude, Awareness, Appearance.
• Provide guests with golf carts by:

- Maintaining an ample amount of "ready" golf carts

- Loading guests’ equipment onto golf carts when allowable and necessary

- Preparing a golf cart release form

- Instructing guest on the operation of golf carts

- Instructing guests of current policies, i.e. "Cars remain on paths"

• Continuously maintain golf cart/loading area by:

- Sanitizing and staging golf carts in the morning and throughout the day.

- Attending to litter/garbage in the golf cart/loading area

- Maintaining an organized and clean greeting station

• Continuously maintains golf carts by:

- Washing and sanitizing golf carts when returned daily

- Detail golf carts upon return

- Removing litter/garbage from the golf carts daily

- Marking faulty golf carts for repair by mechanic

- Fuel golf carts and maintain cart barn area

- Return carts to parking rows

• Maintain the practice range for guest use by:

- Continuously picking the range for golf balls

- Checking for balls embedded in the turf

- Checking rough areas for errant balls

- Aligning movable markers/ropes

- Aligning golf bag holders

- Replacing divots, sand and seed

- Collecting range baskets

- Refill the range machine with good balls only

- Attend to litter on the driving range

- Retrieve all balls in the evening, wash balls and put in machine

• Be in proper uniform.
• Ensure that working areas are neat and clean at all times.
• Clock into work on time.
• Responsible for taking breaks and lunches on time.
• Use initiative to find tasks when not attending to guests, i.e. organizing and cleaning work areas, checking on Golf Course for trash and divot repairs.
• Support safe work habits and a safe working environment at all times.
• Monitor pace of play with assistance from the professional staff. Assist groups with getting back into position if they fall behind (raking bunkers, fill divots , etc.).
• Attend all mandatory staff meetings.
• Additional duties as assigned.
• Keeps Supervisor(s) promptly and fully informed of all problems or unusual matters of significance such as carts that are returned with damage.
• Responsible for maintaining a clean and safe working environment, with continual emphasis on promoting employee health and safety.
• Work as a team player with co-workers and supervisors.
• Communicate effectively and coordinate information between all areas of the golf operation.
• Immediately notifies supervisor if a customer is unhappy, if there is a problem on the course and reports all incidents and injuries to supervisor.
• Other duties as assigned.