Golf Cart Rental Attendant

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4%
• Commuter and Company-paid Toll Programs

POSITION OVERVIEW

Provide excellent service to guests and owners while assisting with rental of Golf Carts and performance of minor mechanical duties, reservations, and customer service.

RATE OF PAYfull-time, hourly position at $19 per hour

ESSENTIAL FUNCTIONS (not limited to)

• Oversee the Golf Cart Rental process from start to finish.

• Assist with an electric fleet management of 100 Golf Carts to start (75, 4 seaters and 25, 6 seaters)

• Perform cleaning, maintenance, and minor repair of Golf Carts while maintaining clean and organized storage lot and a welcoming office space.

• Upkeep of equipment and maintenance logs along with following SOPs to standardize rental program to company’s standards.

• Build and maintain strong relationships with guests and owners to ensure repeat business.

• Ensure team is providing exceptional customer service to guests and owners.

• Effectively communicate safety protocols for renters.

• Be able to address concerns or issues that may arise during the rental contract.

• Develop and maintain accurate records of all transactions, contracts, and confidential customer information.

• Coordinate with other departments to ensure smooth operations and efficient service delivery.

POSITION REQUIREMENTS

Education: High school diploma or equivalent preferred.

Experience: Background with working at a hotel/resort or related is preferred

Previous guest service experience preferred

Required: Must have a valid driver’s license, motor vehicle background check will be completed

SKILLS AND ABILITIES

• Fluent in English language, must be able to convey information and ideas clearly.
• Confident with administrative duties, handling reservations, and confirmations in a timely manner.
• Computer skills are a must, basic Microsoft Office functions such as Word and Excel programs.
• Confidence to handle confidential information and utilize for transactions for payment utilizing POS system.
• Attention to detail and the ability to handle multiple tasks during the work shift.
• Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Works well in stressful, high-pressure situations – fast paced environment.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.

WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS

Position requires you to be able to stand, walk, bend and stoop for prolonged periods of time. Must be able to lift up to 40 pounds.

Must be able to work in a fast-paced environment.

Must be able work in different types of weather sometimes extreme, including high temperatures and humidity.

HOURS REQUIRED 40 hours a week; flexible schedule; days and times may vary based on need including weekends and/or holidays.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel workload, rush jobs, or technological developments).